PayPal reviews

3.6

58% would recommend to a friend

(9,621 total reviews)
avatar

Enrique Lores

48% approve of CEO

43% positive business outlook

PayPal has an employee rating of 3.6 out of 5 stars, based on 9,621 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PayPal employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

10K reviews
2.0
Feb 11, 2021
Recommend
CEO approval
Business Outlook

Pros

- The opportunity to learn about the fintech industry as well as practical system design and architecture. - The opportunity to work on widely used products and services. - There are loads of interesting Slack channels and groups to join around crypto, blockchain, quantum computing, cooking, you name it.

Cons

Background: I have been here < 6 months and joined remotely during the pandemic when offices are not a thing. I'm so unhappy and disappointed. I've never started a job and have it not go well—this is new to me. Moreover, the ways that this job is not going well is surprising. My work/life balance is fine, the pay is fine, and the benefits are fine. It's literally everything else that's awful. Onboarding and my team are the two biggest negative experiences. I feel like I'm burdening all of my teammates and especially my manager. I repeatedly cannot get the support I need and this has discouraged me from seeking help. The help I do get is a "oh, you have to use this tool." So I get referred to this tool like it's something I should know how to use when, in reality, it is a tool that was built internally at PayPal and I, as a new hire, have a 0% chance of knowing how to use. In general I'm drowning in a pool of abbreviations, foreign terms, and a lack of context. Documentation is scattered in confluence and mostly outdated. Reading source code is a good way to learn, but it's unfortunately the only way to learn at PayPal. When I ask for more help I'm either ignored or I another suggestion made without enough context. Communication in general is poor. My team is mind-blind when it comes to onboarding a new hire. They seem to not understand that I don't yet know how things are done at PayPal and they can't remember how to set up a new developer for success. Finally, there is 0 enthusiasm on my team. Nobody loves what they do and that is tragic. This is also a byproduct of lackluster management. I've tried to cultivate team spirit, but I feel stupid for doing so when it is met with nothing. Working at PayPal feels like eating by myself in a massive food court. I think there are teams out there that are fun and productive, but my team is the opposite. I'm just a newbie floating around waiting to be terminated. PayPal feels like a corporate blob and I have zero personal connections with my team. I feel as if I am burdening them and as well as my manager. I feel bad that I'm not instantaneously up-to-speed. Finally, a re-org eliminated a team member out of the blue and it gives me no security as I feel like my team doesn't like me because I'm new and stupid. The business is doing well, but I'd rather have fun on a sinking ship than be unhappy on a yacht.

3.0
May 4, 2019

Tread with caution

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Plenty of interesting projects. Company doing well so equity is great investment. Company Mission of democratizing financial services is a priority and customer is put first which is great. Very inclusive culture. Many smart people at the company and every 5 years you earn a month off on sabbatical!

Cons

Work life balance is terrible because of my manager signing the team up for way too much. Other teams are better so be careful with what team you accept a job from at PayPal. Despite being a startup cannot move up quickly despite what HR tells you when interviewing. Matrixed and political promotions like at a bigger Fortune 500 company so plan for that and do not accept a level less than your experience level as you will regret it. Do NOT allow HR / recruiters to underhire you because 2-3 years for promotion regardless of work. 1% yearly salary increase is the norm so be prepared to be paid in equity vesting over 3 year periods at 1/3 per year.

Viewing 139 - 141 of 9,621 Reviews

Glassdoor has 11,125 PayPal reviews submitted anonymously by PayPal employees. Read employee reviews and ratings on Glassdoor to decide if PayPal is right for you.