PayPal reviews

3.6

58% would recommend to a friend

(9,629 total reviews)
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Enrique Lores

47% approve of CEO

43% positive business outlook

PayPal has an employee rating of 3.6 out of 5 stars, based on 9,629 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PayPal employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

10K reviews
2.0
Sep 24, 2016
Recommend
CEO approval
Business Outlook

Pros

Free food. Bout it.

Cons

Horrible management. Very unprofessional and very ignorant. They try to develop some culture that is dying and all the senior reps either don't care about the quality of their work anymore or just don't respect management.

2.0
Sep 21, 2016
Recommend
CEO approval
Business Outlook

Pros

There are some amazing engineers here. They are nice and very knowledgable.

Cons

The company itself as a whole sucks. The management sucks completely. The only thing PayPal is good for is the PayPal mafia/strong brand name that comes with it. It's subsidiaries Braintree, Venmo, and Xoom are more exciting places to work for.

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PayPal Response
9y
Thank you for taking the time to share your feedback. I spent the first 3 years of my tenure at PayPal in tech and wholly agree that we have some amazing engineers who are nice and extremely knowledgeable. I am also really bummed to hear that you believe the whole company sucks. And on this point I don’t agree. I’m sure we have some pockets of the organization that need improvement and some managers who need coaching as leaders. We’re committed to identifying these areas and working with leadership to improve them. Hearing the voice of the employee is an important step in giving us the information we need to address the issues. I thank you for feedback.
3.0
May 2, 2016

Mixed Bag

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Excellent benefits and work/life balance. 10 paid holidays, lots of time off and they now offer sick time which is new. Great benefits for new parents. Depending on the location there is opportunity for growth. Progressive minded company. There is a lot of potential for growth for PayPal. Good entry level compensation.

Cons

Your mileage may vary here. PayPal is generally behind when it comes to innovation in the payments space. If feels like we are always a step behind and when a product is launched it lacks key features. Constant micro management and lack of competent leadership in the middle of the organization is chasing out the talent. Compensation does not scale with experience and most people find out they are worth more on the external job market and leave. The culture and values are great, just not really embraced by mid level leadership.

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PayPal Response
9y
Thank you for taking the time to highlight some of what makes PayPal a great place to work – our commitment to work/life balance, opportunities for personal and professional growth, and our progressive culture and values. Likewise, thank you for pointing-out areas for us to be better. As we prepare to celebrate our one-year anniversary as an independent company, we are continuing to refine our unique identity. We are actively revising and updating our People Manager / Team Leader expectations to align more fully with our cultural pillars of inclusion, wellness, innovation, and collaboration. We’ve modified our Performance Management policies and practices and more changes are coming in 2017 and beyond. We’re learning; and we look forward to hearing from all employees via our Employee Engagement Survey and keeping PayPal great. Thanks again.
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Glassdoor has 11,135 PayPal reviews submitted anonymously by PayPal employees. Read employee reviews and ratings on Glassdoor to decide if PayPal is right for you.