Is Paychex a good company to work for?

Paychex has an overall rating of 3.1 out of 5, based on over 6,174 reviews left anonymously by employees. This rating has decreased by 6% over the last 12 months. 49% of employees would recommend working at Paychex to a friend and 47% have a positive outlook for the business. The best reviews about Paychex have been left by employees working as Talent Acquisition , Recruiter and Client Services Supervisor .

Does Paychex pay their employees well?

According to anonymously submitted Glassdoor reviews, Paychex employees rate their compensation and benefits as 3.1 out of 5. Find out more about salaries and benefits at Paychex. This rating has decreased by 5% over the last 12 months.

How satisfied are employees working at Paychex?

49% of Paychex employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Paychex 3.4 out of 5 for work life balance, 3.2 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Paychex?

Sales Representative (429) , Payroll Specialist (252) , Sales Consultant (198) , Sales (138) , Senior Payroll Specialist (118) , District Sales Manager (90) , Account Executive (85) , Sales Associate (68) , Account Manager (67) , Outside Sales Representative (61) , Supervisor (57) , Software Engineer (56) , HCM Consultant (52) , Core Sales Representative (51) , Manager (47)

What are the pros of working at Paychex according to real employee reviews?

"The benefits are great and their long term strategy is awesome." ((in 669 reviews)); "The training at Paychex is great for people just learning how to sell in a B2B world." ((in 368 reviews)); "culture is great and consistent" ((in 334 reviews)); "Remote working was nice and provided good work/life balance." ((in 275 reviews)); "Great people to work with; lots of folks willing to help you be successfull in your career." ((in 270 reviews))

What are the cons of working at Paychex according to real employee reviews?

"Low pay and most of the time there was nothing to do but sit around and wait" ((in 363 reviews)); "poor management and clique type teams" ((in 246 reviews)); "New managers have come in and taken away many of the privileges that were enjoyed by employees." ((in 147 reviews)); "Low salary and most of the time you are just sitting around" ((in 120 reviews)); "Bad upper management and no one with any background or training in UX" ((in 86 reviews))

What are employees saying about Paychex layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Paychex layoffs and their outlook for job security at Paychex in 2026.

What are the top reviewed Paychex locations?

Rochester , Phoenix , New York , Los Angeles , Denver , Saint Petersburg , Allentown , Tampa , Chicago , Atlanta , Boston , Houston , San Diego , Dallas , Webster , Nashville , Indianapolis , Henrietta , San Francisco , Portland , Albuquerque , Philadelphia , Baton Rouge , Piscataway , Washington , Charlotte , Pittsburgh , Miami , Tempe , Costa Mesa

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Paychex

Paychex reviews

3.1

49% would recommend to a friend

(3,882 total reviews)

John Gibson

48% approve of CEO

47% positive business outlook

Ratings by category

3.5

Diversity & inclusion

3.4

Work/Life balance

3.2

Culture & values

3.2

Career opportunities

3.1

Compensation and benefits

2.8

Senior management

Paychex has an employee rating of 3.1 out of 5 stars, based on 3,882 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Paychex employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

4K reviews

1.0

Mar 4, 2016

Retirement Sales Rep

Retirement plan sales associate

Recommend

CEO approval

Business Outlook

Pros

Good training. That's it. Oh. Flat rate for car and mileage so get ready to spend some cash. I feel really sorry for remote territory people. 401k is not greasy. No match for a year. But don't worry. You won't stay that long.

Cons

Terrible high pressure work environment. This is a sales first company. Customer service is awful. Run. When you leave, which will be quick, you are tied to a one year no compete agreement which means you can't sell any of their product offerings with another company. Run. Faster

3.0

Mar 2, 2016

Health & Retirement Services Representitive

Health & benefits services representative

Recommend

CEO approval

Business Outlook

Pros

Support, training, and product are all top notch. Management is employee focused and willing to help you excel. Mobility and flexibility are great.

Cons

Office environment often hostile towards 401k/HRS Reps. Dependent on other divisions to partner for sustainable success, and they don't either understand the benefit of partnering or don't care to partner. Lots of turn over in this department, and very small clients accessible as leads, larger clients often taken for the Large market reps.

1.0

Feb 29, 2016

Use to be a good company

Account executive

Recommend

CEO approval

Business Outlook

Pros

It's a Large company, decent name recognition, training, fun work environment, autonomy, continuing education, generally like the people I work with

Cons

Micro managing, income potential/commissions lowered, staff reduction in key support areas, customer service to the clients is awful, nobody takes responsibility for anything, company is very cheap and does not take care of its employees. Our payroll customer service/implementation is awful. It use to be our pride and joy but they've laid off so many people. High turnover at certain positions makes your job more difficult. They expect you to work long hours until the job is done. Not sure how they became a multi billion dollar company but it's a sinking ship.

Viewing 3406 - 3408 of 3,882 Reviews

Jobs at Paychex

Sales Executive - PEO

Client Service Representative

Service Representative - Time

Sales Executive - PEO

HubSpot Systems Administrator

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Use to be a good company

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