Paychex reviews

3.1

48% would recommend to a friend

(3,874 total reviews)
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John Gibson

49% approve of CEO

47% positive business outlook

Paychex has an employee rating of 3.1 out of 5 stars, based on 3,874 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Paychex employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

4K reviews
1.0
Oct 29, 2025
Recommend
CEO approval
Business Outlook

Pros

Very good, entry level people and the company heavily invests in on boarding reps the right way.

Cons

The culture is highly compartmentalized and many mid-level managers have their private fiefdoms. My team specifically was handed mandates and rules that didn't apply to other teams under the same Sales Director. I was terminated without cause based on something that was non-work related and happened during my off time. The CFO told the entire company that we all needed to "... make our own raises..." when asked about a basic, cost of living increase. This was days after the company literally spent billions on purchasing their nearest competitor.

1.0
Oct 8, 2025
Recommend
CEO approval
Business Outlook

Pros

Work Life Balance, Zone Managers dont care about you on a personal level so they are not checking in on you at all. They only call to fire you or yell at you for numbers

Cons

Culture is terrible, specially in Zone 2, its a real dictatorship over here. No consistent msg from senior mgt. Throwing alot of things against the wall and hoping something sticks. SMB will be phased out by June, They wont admit to that but they will be moving on from the small market.

1.0
Jul 31, 2025

Heading Downhill

Recommend
CEO approval
Business Outlook

Pros

Comparable benefits like health insurance, etc.

Cons

Low wages that don't meet cost of living adjustments, toxic leadership that promote favoritism, lack of internal job opportunities due to a two year hiring freeze along with any replacement head count being filled with overseas employees.

Viewing 346 - 348 of 3,874 Reviews

Glassdoor has 6,167 Paychex reviews submitted anonymously by Paychex employees. Read employee reviews and ratings on Glassdoor to decide if Paychex is right for you.