Is Paychex a good company to work for?

Paychex has an overall rating of 3.1 out of 5, based on over 6,147 reviews left anonymously by employees. This rating has decreased by 7% over the last 12 months. 49% of employees would recommend working at Paychex to a friend and 46% have a positive outlook for the business. The best reviews about Paychex have been left by employees working as Talent Acquisition , Recruiter and Client Services Supervisor .

Does Paychex pay their employees well?

According to anonymously submitted Glassdoor reviews, Paychex employees rate their compensation and benefits as 3.1 out of 5. Find out more about salaries and benefits at Paychex. This rating has decreased by 6% over the last 12 months.

How satisfied are employees working at Paychex?

49% of Paychex employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Paychex 3.4 out of 5 for work life balance, 3.2 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Paychex?

Sales Representative (430) , Payroll Specialist (250) , Sales Consultant (196) , Sales (138) , Senior Payroll Specialist (118) , District Sales Manager (90) , Account Executive (83) , Sales Associate (68) , Account Manager (66) , Outside Sales Representative (61) , Supervisor (57) , Software Engineer (55) , Core Sales Representative (51) , HCM Consultant (51) , Manager (47)

What are the pros of working at Paychex according to real employee reviews?

"The benefits are great and their long term strategy is awesome." ((in 645 reviews)); "Training is great and constant better than other places." ((in 390 reviews)); "culture is great and consistent" ((in 336 reviews)); "Great people to work with; lots of folks willing to help you be successfull in your career." ((in 270 reviews)); "I have a great work/life balance and exceed quota just about every month." ((in 268 reviews))

What are the cons of working at Paychex according to real employee reviews?

"Low pay and most of the time there was nothing to do but sit around and wait" ((in 361 reviews)); "poor management and clique type teams" ((in 242 reviews)); "New managers have come in and taken away many of the privileges that were enjoyed by employees." ((in 148 reviews)); "Low salary and most of the time you are just sitting around" ((in 110 reviews)); "Upper management is out of touch and there is little to no in person support, but mandatory 5 days in office." ((in 92 reviews))

What are employees saying about Paychex layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Paychex layoffs and their outlook for job security at Paychex in 2026.

What are the top reviewed Paychex locations?

Rochester , Phoenix , New York , Los Angeles , Denver , Saint Petersburg , Allentown , Tampa , Chicago , Atlanta , Boston , Houston , San Diego , Dallas , Webster , Nashville , Indianapolis , Henrietta , San Francisco , Portland , Albuquerque , Philadelphia , Baton Rouge , Piscataway , Washington , Charlotte , Pittsburgh , Miami , Tempe , Costa Mesa

Paychex reviews

3.1

49% would recommend to a friend

(3,861 total reviews)

John Gibson

48% approve of CEO

46% positive business outlook

Ratings by category

3.5

Diversity & inclusion

3.4

Work/Life balance

3.2

Culture & values

3.2

Career opportunities

3.1

Compensation and benefits

2.8

Senior management

Paychex has an employee rating of 3.1 out of 5 stars, based on 3,861 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Paychex employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

4K reviews

2.0

Jun 19, 2019

Department needs a re-set

Sales development representative

Recommend

CEO approval

Business Outlook

Pros

Good quality company to work for, many opportunites for advancement Benefits and pay both good. There are a few really good, quality professional sales people inside of this business unit (however most will be gone shortly).

Cons

The SDR department needs a total reset. Not set up right from conception. Managers are not being held accountable for their actions. Favortism/nepotism is rampant!! Managers do not follow thru, no consistency at all. Initial training was all over the place, no direction. Has not gotten any better, little to no ongoing training for reps. Reps are screaming out for coaching and direction with zero response. Q/A on the appointments set is done by the respective manager. I would think this would be frowned upon considering the managers performance and commission is based on the reps performance. Attempts to put new policies and procedures in place either fall off or are attempts to micromanage. We are supposed to be a sales team and sit with a bunch of service employees who complain we are too loud! What sales floor does not get loud? No recognition for accomplishments daily, weekly or monthly. I could continue on, but these are about the worst of them.

Paychex Response

6y

Respect and integrity are values we take serious at Paychex. We’d like to chat with you to get more details and find a way to prevent similar situations in the future. Please reach out to us at glassdoor@paychex.com.

1.0

Jun 3, 2019

Don’t waste your career!

Sales manager

Recommend

CEO approval

Business Outlook

Pros

I met some good people.

Cons

I worked here for over ten years. Hindsight is 20/20 so they say, it’s been a year since I left, so I thought I try and help someone else by sharing my experience. In reality I stayed with the company for 8 years to long. There are two types that suffer by associating themselves with this company. Number 1 clients and number 2 employees. This is not a growth company it’s a margin’s company, and to advance you need to very often not do the right thing. Leadership is very weak because at the executive level they have already made there money and aren’t willing to make the hard changes for good. There products also hurt the clients they propose to serve. There HR services products are terrible for clients. As you can imagine the culture is terrible. The grass is greener this place is not somewhere to make a career.

Paychex Response

7y

Thank you for taking the time to leave a review. We're sorry to hear that this has been your experience at Paychex. We regularly review the feedback we receive (positive and negative) and share throughout the company in an effort to improve. If you would like an opportunity to share more feedback about your experiences, I invite you to contact us at glassdoor@paychex.com.

2.0

Oct 3, 2018

Top reps are disenchanted.

Senior sales consultant

Recommend

CEO approval

Business Outlook

Pros

Good experience and discipline. Great partnerships.

Cons

Call ins go to virtual sales. Loss of earnings over $10,000 this past year. Impossible activity requirements. Difficulty trying to submit a payroll to run. Micromanaging is rampant. The Salesforce requirements were tedious. Service is terrible so sales reps are bogged down fixing issues.

Viewing 79 - 81 of 3,861 Reviews

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Department needs a re-set

Don’t waste your career!

Top reps are disenchanted.

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