Is Paychex a good company to work for?

Paychex has an overall rating of 3.1 out of 5, based on over 6,161 reviews left anonymously by employees. This rating has decreased by 7% over the last 12 months. 48% of employees would recommend working at Paychex to a friend and 47% have a positive outlook for the business. The best reviews about Paychex have been left by employees working as Talent Acquisition , Recruiter and Client Services Supervisor .

Does Paychex pay their employees well?

According to anonymously submitted Glassdoor reviews, Paychex employees rate their compensation and benefits as 3.1 out of 5. Find out more about salaries and benefits at Paychex. This rating has decreased by 6% over the last 12 months.

How satisfied are employees working at Paychex?

48% of Paychex employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Paychex 3.3 out of 5 for work life balance, 3.2 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Paychex?

Sales Representative (430) , Payroll Specialist (251) , Sales Consultant (197) , Sales (139) , Senior Payroll Specialist (118) , District Sales Manager (90) , Account Executive (83) , Sales Associate (68) , Account Manager (67) , Outside Sales Representative (61) , Supervisor (57) , Software Engineer (55) , HCM Consultant (52) , Core Sales Representative (51) , Manager (47)

What are the pros of working at Paychex according to real employee reviews?

"The starting pay is okay and benefits are great." ((in 680 reviews)); "Had great training back in the day and will help you get in the door with sales" ((in 393 reviews)); "culture is great and consistent" ((in 327 reviews)); "Remote working was nice and provided good work/life balance." ((in 272 reviews)); "Great people to work with; lots of folks willing to help you be successfull in your career." ((in 258 reviews))

What are the cons of working at Paychex according to real employee reviews?

"Low pay and most of the time there was nothing to do but sit around and wait" ((in 362 reviews)); "Poor Management and pay for what you do" ((in 235 reviews)); "New managers have come in and taken away many of the privileges that were enjoyed by employees." ((in 151 reviews)); "Low salary and most of the time you are just sitting around" ((in 116 reviews)); "Upper management is out of touch and there is little to no in person support, but mandatory 5 days in office." ((in 88 reviews))

What are employees saying about Paychex layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Paychex layoffs and their outlook for job security at Paychex in 2026.

What are the top reviewed Paychex locations?

Rochester , Phoenix , New York , Los Angeles , Denver , Saint Petersburg , Allentown , Tampa , Chicago , Boston , Atlanta , Houston , San Diego , Dallas , Webster , Nashville , Indianapolis , Henrietta , San Francisco , Portland , Albuquerque , Philadelphia , Baton Rouge , Piscataway , Washington , Charlotte , Pittsburgh , Miami , Tempe , Costa Mesa

Paychex reviews

3.1

48% would recommend to a friend

(3,868 total reviews)

John Gibson

48% approve of CEO

47% positive business outlook

Ratings by category

3.5

Diversity & inclusion

3.3

Work/Life balance

3.2

Culture & values

3.2

Career opportunities

3.1

Compensation and benefits

2.8

Senior management

Paychex has an employee rating of 3.1 out of 5 stars, based on 3,868 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Paychex employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

4K reviews

1.0

May 16, 2019

Worst decision in my life

Senior peo sales consultant

Recommend

CEO approval

Business Outlook

Pros

The benefits were good and compensation commission was good

Cons

The management team was inept to say the least and the direction of the team and its strategy was never clear.

Paychex Response

7y

Thank you for taking the time to leave a review. While we're happy to hear that you felt well compensated and that our benefits met the mark for you, we're sorry to hear that in other areas we failed to meet your expectations. We regularly review the feedback we receive (positive and negative) in an effort to improve. Thank you for sharing your thoughts.

2.0

May 9, 2019

Wasn't worth it for me.

Senior payroll specialist

Recommend

CEO approval

Business Outlook

Pros

The benefits are good, especially if you're transitioning into the workforce for the first time. Coworkers are nice, but that's heavily dependent on your role and location. Training was well-rounded.

Cons

I had no work-life balance. At all. I spent 1.5 years there, and by the time I found another job, the stress had gotten so bad that I was having panic attacks on Sunday nights. The company puts numbers before anything else. You're encouraged to stretch the truth or lie by omission when talking to clients about certain things. Call times and away times are heavily monitored, and my supervisor once read my instant messages and then complained to me about something I had said to another team member, privately. It felt like I was always being watched. For the last couple months I was there, I spend 9 hours a day answering back to back queue calls with barely any time to call my own clients.

Paychex Response

7y

Thank you for sharing your review. We're sorry to hear that this has been your experience and would welcome an opportunity to discuss this with you further so we can improve. We invite you to reach out to employee_relations@paychex.com to discuss in more detail.

3.0

May 6, 2019

Low Salaries, Decent Benefits, Off Hours, Average Work

Devops engineer

Recommend

CEO approval

Business Outlook

Pros

- Do have some new technologies and have great vendor outings - Benefits are standard with the area. Not incredibly great, but competitive. - Utilize Docker/Puppet/Ansible standard to industry practice, and allow for open source contributions within limits - Business from outside is booming inline with the economy. - Mick is great. Knows what he talks about and is very encouraging to all lower level engineers when changes go south, or congratulatory when they go right.

Cons

- Frequently expected to work weekends and nights. Compensated by given a comp day, but not optional to not work. - Very much a power hungry organization, don't over step your place with ideas. - Lower salary than industry standards and surrounding areas - Lots of legacy/No plans to move off anytime soon - Upper management has consistently been unprofessional to their employees.

Paychex Response

7y

Thank you for taking the time to provide balanced feedback on your experience working in IT at Paychex. We are listening, and I wanted to take a minute to show my appreciation and respond. We take employee engagement extremely seriously in IT, and your concerns about work life balance, your perception of leadership culture, and compensation are items I will personally look to review and work to improve. We never want any employee to feel like the leadership team doesn’t listen to feedback. While we may not always be able to implement the ideas that our employees bring us, we do listen, we do evaluate, and we do attempt to make Paychex IT a great place to grow your career. As you shared we have a lot of great things going on with innovative technology that continues to enable our company’s success. Our executive leadership team supports us and enables IT to deliver great solutions that continue to be recognized in both the HCM and Technology industries as cutting edge. With that we recognize we aren’t perfect and feedback like this helps us to find the next areas to “raise our game.” I’d love to sync up with you offline to discuss the specifics of your feedback if you would be willing. Details are important to make certain we understand the opportunities fully and develop the right solutions to reach our goal of being a premier IT organization to work for. Please reach out to me if you would be willing to talk. Dave Senior Director, IT Infrastructure and Architecture dave@paychex.com

Viewing 145 - 147 of 3,868 Reviews

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Worst decision in my life

Wasn't worth it for me.

Low Salaries, Decent Benefits, Off Hours, Average Work

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