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      Paychex

      Engaged Employer

      Paychex reviews

      3.1

      48% would recommend to a friend

      (3,870 total reviews)
      avatar

      John Gibson

      49% approve of CEO

      47% positive business outlook

      Ratings by demographic groups

      Paychex has an employee rating of 3.1 out of 5 stars, based on 3,870 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Paychex employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

      Reviews by job title

      4K reviews
      3.0
      Aug 24, 2008

      Great place to get your start, but may not be the best place to stay.

      Senior payroll specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Paychex hires great people who are great to work with. Medical is still 100%, not a 90/10 or 80/20 plan. Good training programs for most positions. Decent amount of vacation/sick/float days usable in year one.

      Cons

      No cost of living adjustments. Very low merit raises. Revolving door due to the fact that people can't afford to work at Paychex and live in the Seattle area. Always short staffed and over loaded. People are promoted, but end up doing both their old and new positions work because new people can't be kept on long enough to take the workload from the old position. Those that don't leave because of money leave because of stress and no appreciation.

      3.0
      Jun 24, 2008

      I wouldn't recommend Paychex unless you like low wages and no respect for the job you do.

      Systems administrator
      Recommend
      CEO approval
      Business Outlook

      Pros

      When you hold Paychex up against other employers in the Rochester, NY area, they are one of the best. However, that's like saying "of embarrassing family members, this one's the least embarrassing." We do get good benefits, and typically your immediate supervisor will take care of you in terms of work/life balance or assisting you professionally (for example, blowing up roadblocks to projects). And, now that we've managed to completely gum up the works in terms of process and procedure, there's almost a lack of work to do because you just can't get anything done. Between very poorly understood ITIL practices and an almost comical mis-implementation of a Sarbanes-Oxley change management system, it can take two to three weeks just to get a problem fixed. In terms of your coworkers, I work in the IT department. Honestly, I can say that the people I work with in Paychex' IT are generally some of the most competent and talented people I've ever worked with. Sure, some are useless rocks, but the overwhelming majority know their stuff and implement it as well as they can given the constraints they have to deal with. Almost forgot...in regards to benefits, you have to work for them now. Now, you have to jump through hoops to prove you live a "healthy lifestyle" or you'll pay an undisclosed higher premium with higher deductibles for your insurance. There's a lawsuit against another company in California for doing exactly the same thing, and we're in discussions with a law firm to bring one against Paychex for the same reasons the other company is being sued.

      Cons

      Senior management...not so much. The majority of the senior managers started with Ol' Tom and still live in Paychex' heyday where money was infinite (so they thought) and there was no competition. They've turned Paychex into a lumbering behemoth that is incapable of keeping up with the times. Sales is given free reign to decide which products will be offered and when. So, even if a product can't be completed by their deadline, it goes out, regardless of its completeness. "Oh, we'll fix it later once we've sold enough to our customers." Our products have been very poorly reviewed and Paychex response, literally, was "We just won't let them review it anymore". We're losing customers regularly and are finding it almost impossible to hire on new, qualified talent. Because Paychex is completely inflexible when it comes to pay and vacation time, even unemployed applicants are choosing to "leave it" when asked to "take it".

      1.0
      May 30, 2026

      Absolute 🗑️

      Manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Coworkers were good. Nice office space.

      Cons

      Leadership - was laid off after a year because of “business decisions” - meaning 6 months in they acquired paycor, a horrible acquisition and their stock dropped 50%. They then decided for whatever reason to keep all of the very expensive paycor employees and real estate and get rid of local Rochester employees.

      Viewing 181 - 183 of 3,870 Reviews
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      Glassdoor has 6,163 Paychex reviews submitted anonymously by Paychex employees. Read employee reviews and ratings on Glassdoor to decide if Paychex is right for you.