Paychex reviews

3.1

48% would recommend to a friend

(3,870 total reviews)
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John Gibson

49% approve of CEO

47% positive business outlook

Paychex has an employee rating of 3.1 out of 5 stars, based on 3,870 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Paychex employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

4K reviews
1.0
Jan 3, 2013
Recommend
CEO approval
Business Outlook

Pros

You could move up in pay somewhat quickly. The people that I met were GREAT, I made some lifelong friends.

Cons

Very stressful most people that worked there had about 100 clients and would also have to answer calls in the queue. They would go back on their word when it came to promotions, I knew people that were promoted and made less in that position than people that were hired off the street because apparently there is a rule that no one is allowed more than a dollar increase. So going from Data Entry where the pay was $11 people were only allowed to go to $12 when outsiders that were hired made $13 to $14. Most people I knew were on anti-anxiety medication that was prescribed to them after working at PayChex.

3.0
Nov 29, 2012
Recommend
CEO approval
Business Outlook

Pros

-You will learn a ton by meeting with hundreds and even thousands of small biz owners over your first few years. -Money was much better than where I came from so that was a huge plus at first. -Work life balance is great, meaning once you realize you will never get fired, you pretty much start working 10-15 hours a week. -Company does a good job with payroll product (for the most part), so your not too embarresed about having Paychex and your name on the same card. -Most of the reps are young and fun to work around. Highly competitve environment. -You will learn the basics of hard closing, fast selling, and cramming as much into an 8 hour day as humanly possible (when you work a full 8 hours that is). -Recruiters love Paychex reps. Hard workers who salivate over opportunity to make real money. Further explanation is below.

Cons

-Pay is sooooooo weak its insulting. It takes 90% of the reps about 2 years to fully realize how bad the pay is. Once they realize this, they start working 10-15 hours a week. Their production plumets, and then they move on, usually, to someting a lot better. -Nearly impossible to make $100k plus. Top rep in region might crack 6 figures. A good year in core sales at Paychex is $80k. Even though they give you an expense allowence ($300 tax free every two weeks), it doesn't come close to covering the amount of wear you will put on your car because you will be driving A LOT. As in 30,000+ miles a year a lot. So do not allow them to sell you on the idea that a "grossed up" extra $10,000 (meaning the expense allowance with the 'tax free' factor) to your salary to make it seem as if you make more than you do (like $45,000 to $10,000 = $55,000 base). It's simply not accurate, and its a tactic managers are taught in training to keep reps happy for as long as possible. You will make $36-45k depending on where you live, plus $10-30K in commission. After 2-3 years you are burnt out, tired and ready to leave for more money. -Management is underpaid and overstressed. It is honestly a sad sight. What they do to District Sales Managers is downright unethical. These guys/gals make a few dollars more than sales reps but are constantly threatend to be fired by their bosses if their salesforce numbers aren't higher, their closing %'s are higher, their CPA visits aren't higher, their referral partners aren't happy enough, and of course, if their number is anything shy of 100% of quota. You will see a young fun manager become a grouchy, mean micro-manager inside of a year. No exaggeration. -Outside of payroll, products are not very good and anyone who has touched them (meaning client or CPA), knows that they are awful. Constantly having to clean up the mess from another division to keep a CPA happy so they will keep referring you. However, the time spent dealing with these issues isn't outweighed by the commission from the referrals. So, yes you are losing money. -Very cheap orgainization. Will make you pay for you cell phone and internet. $150 per month.

2.0
May 25, 2012
Recommend
CEO approval
Business Outlook

Pros

Flexible schedule from time to time. There is also a pretty thorough training proccess. There aren't very many more perks to be honest.

Cons

Heavy Client Load (91 clients)... Over-worked and Under paid. No real advancement opportunities. High turnover rate. Its hard to help clients at a "top service" level because the client load is so heavy. You spend most of your time putting out fires. Also the communication between other service departments under the paychex umbrella is quite poor. The HR Generalist is left to pick up the pieces with decision makers and business owners who are often dissatisfied with the service.

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Glassdoor has 6,163 Paychex reviews submitted anonymously by Paychex employees. Read employee reviews and ratings on Glassdoor to decide if Paychex is right for you.