Is Paychex a good company to work for?

Paychex has an overall rating of 3.1 out of 5, based on over 6,162 reviews left anonymously by employees. This rating has decreased by 7% over the last 12 months. 48% of employees would recommend working at Paychex to a friend and 47% have a positive outlook for the business. The best reviews about Paychex have been left by employees working as Talent Acquisition , Recruiter and Client Services Supervisor .

Does Paychex pay their employees well?

According to anonymously submitted Glassdoor reviews, Paychex employees rate their compensation and benefits as 3.1 out of 5. Find out more about salaries and benefits at Paychex. This rating has decreased by 6% over the last 12 months.

How satisfied are employees working at Paychex?

48% of Paychex employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Paychex 3.4 out of 5 for work life balance, 3.2 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Paychex?

Sales Representative (430) , Payroll Specialist (251) , Sales Consultant (197) , Sales (139) , Senior Payroll Specialist (118) , District Sales Manager (90) , Account Executive (83) , Sales Associate (68) , Account Manager (67) , Outside Sales Representative (61) , Supervisor (57) , Software Engineer (55) , HCM Consultant (52) , Core Sales Representative (51) , Manager (47)

What are the pros of working at Paychex according to real employee reviews?

"The starting pay is okay and benefits are great." ((in 665 reviews)); "Had great training back in the day and will help you get in the door with sales" ((in 384 reviews)); "culture is great and consistent" ((in 346 reviews)); "Great people to work with; lots of folks willing to help you be successfull in your career." ((in 274 reviews)); "Remote working was nice and provided good work/life balance." ((in 268 reviews))

What are the cons of working at Paychex according to real employee reviews?

"Low pay and most of the time there was nothing to do but sit around and wait" ((in 359 reviews)); "poor management and clique type teams" ((in 248 reviews)); "New managers have come in and taken away many of the privileges that were enjoyed by employees." ((in 150 reviews)); "Low salary and most of the time you are just sitting around" ((in 119 reviews)); "Bad upper management and no one with any background or training in UX" ((in 90 reviews))

What are employees saying about Paychex layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Paychex layoffs and their outlook for job security at Paychex in 2026.

What are the top reviewed Paychex locations?

Rochester , Phoenix , New York , Los Angeles , Denver , Saint Petersburg , Allentown , Tampa , Chicago , Boston , Atlanta , Houston , San Diego , Dallas , Webster , Nashville , Indianapolis , Henrietta , San Francisco , Portland , Albuquerque , Philadelphia , Baton Rouge , Piscataway , Washington , Charlotte , Pittsburgh , Miami , Tempe , Costa Mesa

Paychex reviews

3.1

48% would recommend to a friend

(3,870 total reviews)

John Gibson

49% approve of CEO

47% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Paychex has an employee rating of 3.1 out of 5 stars, based on 3,870 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Paychex employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

4K reviews

2.0

May 20, 2021

An Eastcoast Corporation

Software engineer i

Recommend

CEO approval

Business Outlook

Pros

A strong work culture focused on individual growth. Paychex is actively looking to improve their QoL and legacy product innovation, albeit slowly. There is a positive attitude towards workers, and a lot of respect for diversity. Very knowledgeable and capable developers in a very complicated product. A lot of upward opportunities, but in management rather than technical.

Cons

There are 6 company holidays. A few more floating depending on your benefits. Very slow vacation time accrual until you are there for a long time. Management and organization really need some work. A lot of agile based positions filled by employees without a technical background, which hinders the team. Not a lot of say in how to improve QoL or the products. Software Engineers have a lot of support work, some very urgent, and no real way to improve this situation or innovate on the product to prevent these. Decisions come from top down only, and in my view is a very poor use of resources and talent readily available. I really feel like there is positive momentum in improving these issues, but progress is very, very slow where it feels more like a gesture than a goal.

2.0

Apr 5, 2021

Glad for the Experience

Dedicated service representative

Recommend

CEO approval

Business Outlook

Pros

This was a great way to start my career, as I was given a lot of responsibility and experience that I can speak to for future roles. I got along with everyone on my team, there were quite a few freebies, and the pay and benefits were good for someone starting their career. Pay scaled with your years at the company pretty well and there was a lot of opportunity for internal promotion.

Cons

The workload was absolutely insane and managers/supervisors were either oblivious or willfully ignorant to it. When we moved to work from home, the workload also increased greatly, maybe not in sheer number of client interactions, but in the complexity of their requests and how long it took to resolve the interaction. I was working my tail off all day, every day, and still being told that if my stats didn't improve, I'd be in danger for disciplinary action. Problem is, the stats were calibrated to a much different level of workload than what we were experiencing. Newer employees or employees still learning the Paychex system were set up for failure. They provided opportunity for upward movement, but by the time I left them, I wouldn't have been interested anyway.

Paychex Response

5y

Thank you for sharing this candid feedback with us. We're disappointed to hear that this was your experience and will ensure your feedback is shared internally.

1.0

Jan 21, 2021

Great Entry Level HCM Company.

Time and labor support specialist

Recommend

CEO approval

Business Outlook

Pros

very good training, many resources for assistance, team members are very helpful

Cons

The entire management style is inconsistent from department to department. very immature perspectives and very disrespectful. when there are serious issues involving management the employees are disregarded - management sticks together and you will be the one punished. very unfortunate.

Viewing 202 - 204 of 3,870 Reviews

Jobs at Paychex

Construction Customer Service

PEO Centric Sales Rep

San Francisco, CA

View job

Mid-Market Sales Executive

Cincinnati, OH

View job

Channel Sales Consultant - Bank

Account Executive - Retirement 401(k) Services

Paychex

Paychex reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

An Eastcoast Corporation

Glad for the Experience

Great Entry Level HCM Company.

Jobs at Paychex

Paychex reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Company ratings over time

Paychex reviews FAQs

Jobs at Paychex