Is Paychex a good company to work for?

Paychex has an overall rating of 3.1 out of 5, based on over 6,162 reviews left anonymously by employees. This rating has decreased by 7% over the last 12 months. 48% of employees would recommend working at Paychex to a friend and 47% have a positive outlook for the business. The best reviews about Paychex have been left by employees working as Talent Acquisition , Recruiter and Client Services Supervisor .

Does Paychex pay their employees well?

According to anonymously submitted Glassdoor reviews, Paychex employees rate their compensation and benefits as 3.1 out of 5. Find out more about salaries and benefits at Paychex. This rating has decreased by 5% over the last 12 months.

How satisfied are employees working at Paychex?

48% of Paychex employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Paychex 3.4 out of 5 for work life balance, 3.2 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Paychex?

Sales Representative (430) , Payroll Specialist (251) , Sales Consultant (197) , Sales (139) , Senior Payroll Specialist (118) , District Sales Manager (90) , Account Executive (83) , Sales Associate (68) , Account Manager (67) , Outside Sales Representative (61) , Supervisor (57) , Software Engineer (55) , HCM Consultant (52) , Core Sales Representative (51) , Manager (47)

What are the pros of working at Paychex according to real employee reviews?

"The starting pay is okay and benefits are great." ((in 665 reviews)); "Had great training back in the day and will help you get in the door with sales" ((in 384 reviews)); "culture is great and consistent" ((in 346 reviews)); "Great people to work with; lots of folks willing to help you be successfull in your career." ((in 274 reviews)); "Remote working was nice and provided good work/life balance." ((in 268 reviews))

What are the cons of working at Paychex according to real employee reviews?

"Low pay and most of the time there was nothing to do but sit around and wait" ((in 359 reviews)); "poor management and clique type teams" ((in 248 reviews)); "New managers have come in and taken away many of the privileges that were enjoyed by employees." ((in 150 reviews)); "Low salary and most of the time you are just sitting around" ((in 119 reviews)); "Bad upper management and no one with any background or training in UX" ((in 90 reviews))

What are employees saying about Paychex layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Paychex layoffs and their outlook for job security at Paychex in 2026.

What are the top reviewed Paychex locations?

Rochester , Phoenix , New York , Los Angeles , Denver , Saint Petersburg , Allentown , Tampa , Chicago , Boston , Atlanta , Houston , San Diego , Dallas , Webster , Nashville , Indianapolis , Henrietta , San Francisco , Portland , Albuquerque , Philadelphia , Baton Rouge , Piscataway , Washington , Charlotte , Pittsburgh , Miami , Tempe , Costa Mesa

Paychex reviews

3.1

48% would recommend to a friend

(3,870 total reviews)

John Gibson

49% approve of CEO

47% positive business outlook

Ratings by category

3.5

Diversity & inclusion

3.4

Work/Life balance

3.2

Culture & values

3.2

Career opportunities

3.1

Compensation and benefits

2.8

Senior management

Paychex has an employee rating of 3.1 out of 5 stars, based on 3,870 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Paychex employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

4K reviews

1.0

Oct 31, 2018

Theres a Reason 20% of the Sales Staff Quit From 8/2018 - 10/2018

Sales representative

Recommend

CEO approval

Business Outlook

Pros

Great benefits, lots of PTO

Cons

Pay is so low that even managers need a second job to make ends meet. Incredibly low pay. with no raises ever, regardless of performance. No motivation to work due to low pay. Incredibly low commission structure. No residuals. One time 11% commission paid for a sale, nothing more. Base pay stays at $31,999 and you are NEVER given a raise. This means employees actually lose 3% of their base salary every year due to inflation. I DO NOT RECOMMEND WORKING FOR PAYCHEX. GO TO THEIR COMPETITORS IF YOU WANT TO BE PAID!!!!

4.0

Jun 11, 2018

HR Consultant

Human resources consultant

Recommend

CEO approval

Business Outlook

Pros

Overall it's a great company to work for. Benefits are super affordable, time off builds up nicely and for the most part it's a great place to work. But just like any company, the experience can vary from team to team. I have been fortunate enough to be on several great teams and have several great managers. But I know of others that have not had the same experience. Obviously this is a service company so you have to enjoy helping the client and getting their issues taken care of, or know who can. Is the customer always right, no, of course not, but you do what you can and when you can't help them you are usually able to tell them why. You almost always have the support of your management to do what needs to be done go get them taken care of. If you enjoy customer service this is a good place to be.

Cons

Pay is lagging behind the competition....for being such a large company and in the great financial position it's in....continual 3% increases are disappointing.

2.0

Apr 14, 2018

Company's Hiring Process and Ethics is Moronic and a Waste of Time!

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Nice environment, excellent benefits package offered, some positions offer work from home, provide unlimited caffeinated products for free.

Cons

It is very difficult to become hired at Paychex. The interview process is senseless and they ask way too many questions, especially "situational question". Interviewers base their hiring decision on your responses to these type of questions. If you answer even one situational question incorrectly or not to Paychex's standards, they will NOT hire you! Even if you are already working there as a contractor, you still have to interview AGAIN while in the position to become hired direct. It can be very stressful with high volume case load and expectation levels can be unrealistic to meet in some positions. And if your supervisor/senior management end up not liking you for some reason, they will find a legitimate way to "fire" you, "discharge", or "let you go".

Viewing 217 - 219 of 3,870 Reviews

Jobs at Paychex

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San Francisco, CA

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New Orleans, LA

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Account Executive - Retirement 401(k) Services

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Paychex

Paychex reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Theres a Reason 20% of the Sales Staff Quit From 8/2018 - 10/2018

HR Consultant

Company's Hiring Process and Ethics is Moronic and a Waste of Time!

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