There is SO much wasted talent. They have managed to hire some very bright people, but management doesn't listen to new ideas or promote the people that actually deserve it. Instead, the very young and inexperienced managers and supervisors (many of whom Paycom has been their only job after college) tend to reward and promote people who stroke their ego the most. I’ve seen many people in the company passed up on a promotion over an inexperienced, young, peppy cheerleader for Paycom, but had no clue what they were doing when they were promoted to their new role. If you have an idea about how a process could be improved, give any kind of constructive feedback, or even tell your superior that you’re stressed, you can kiss any chance of a promotion goodbye because you're now labeled as a troublemaker and can’t handle the job. Instead of a promotion, you can expect unwarranted write-ups.
Recently management implemented a new policy of having all customer issues resolved within 10 minutes. This was a drastic change in policy from the years I had been there. If they truly believe their employees are physically able to meet that standard on top of the insane work load they already have, management is even more detached from reality than I thought. Many of their employees are near their breaking point and it’s not uncommon for people to just get up, walk out, and never come back. Apparently they have no problem with firing multiple people (who were great workers and had been there for years) in one day when they don’t live up to their unreasonable expectations.
