Pros
There are plenty of good people that work at Paycom that truly do care about others and just want to do a good job. I really like my coworkers at my office.
Cons
I’ll try to keep the cons to the major points. The product is outrageously convoluted. This affects everyone. It makes it difficult to sell, because it’s also expensive on top of being confusing. It makes it difficult to train clients on, because it takes 3 months to give new TSRs even a cursory understanding of the system. Functions desperately need to be compartmentalized. The sheer amount of terminology someone has to learn to use this thing, let alone TEACH it is insane. Paycom can do a lot for clients, but it’s horrendous to use. A lot of this will be automated in the future, or Paycom will suffer. AI is is taking off everywhere and no one is going to want to do this stuff manually. They’ll want to tell the system their information and have it all done for them. I guarantee other companies are working on that, and Paycom will be left in the dust if they don’t as well and simplify their system. The culture. Wow. I’m not really sure where to begin here. I’ll just state the things I’ve witnessed during my time here: It’s a meat grinder. It’s not the only company in the country like this, but that doesn’t make it okay. Paycom thrives on hiring primarily two types of people: recent college grads that don’t know they could have it better, and those who are so desperate for a job that they don’t care. This is an absolutely massive percentage of Paycom’s workforce. People don’t seek out working at Paycom for its innovation, culture, or reputation like they do at other tech companies. Everyone is constantly stressed. This is because of some constant combination of a bad product, bad clients, and/or a bad environment at their office. I’m not even sure how members of the Sales team are still standing sometimes. The different departments don’t respect each other, and it feels like that’s by design. Not just in any particular regional office, but at Paycom as a whole. TSRs and Sales don’t always get along, but that doesn’t scratch the surface of when it comes to our relationship with other departments. I’ve noticed others love to complain about NCS, PSD, and anyone below their pay grade. This probably has to do with the fact that we don’t really collaborate in any meaningful way that would ever improve bonds between us. It’s very high school - a trend you’ll find at Paycom. Also, I’m not really sure my fellow TSRs are aware of the immense workload that NCS and PSD are put under. I think that is kept pretty well under wraps, but when you seek out that information and realize how many clients they have to deal with daily then a lot of things start to make sense. Middle management is bad, and I mean BAD. I know that’s a common complaint at many companies but here I think it’s actually a very fair criticism. I have no idea what TSR managers and Regionals are contributing besides hounding people on metrics. My manager was very kind and helped me learn the product, but that doesn’t change the fact that I’m not really sure what she was doing all day. So, I guess if you want to escape the pain of dealing with the product and the clients, get to management as soon as possible. Last but not least - RTO. Paycom returned to office five days a week. I like socializing in person, but the fact remains that I go to work and sit on Zoom calls all day. Not ideal. I won’t speak for other positions, but being a TSR job can be done remotely. That’s not even up for debate - it’s been proven. So yeah, on top of everything else I stated above, you get the added benefit of wasting gas money on all of it as well.
