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Payless ShoeSource

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Payless ShoeSource reviews

4.0

63% would recommend to a friend

(2,725 total reviews)

Paul Jones

87% approve of CEO

53% positive business outlook

Payless ShoeSource has an employee rating of 4.0 out of 5 stars, based on 2,725 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Payless ShoeSource employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.9 stars).

Reviews by job title

3K reviews
1.0
Nov 17, 2014

Retail Hell

Recommend
CEO approval
Business Outlook

Pros

30% employee discount on shoes, somewhat flexible schedule, pleasant coworkers

Cons

Ridiculous amount of work assigned to a single employee, outrageous sales goals, unnecessary paperwork, frequent promo changes, constant harassment of customers, constant coaching that provides little help

2.0
Aug 1, 2014

A company whose "office ideas" complicate an easy job.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Benefits are great for full time employees. .Flexible schedules. Great coworkers. Associate discounts.

Cons

Terrible pay, terrible raises, no recognition for a job well done, absolutely too much tagging,and de-tagging the same shoes over and over and over and over and over again in one week. Too much inventory in the stores and no place to put it and yet you are at fault for not having them on your racks. Takes a long time to advance on hard work alone but if you kiss the right buttocks you can move up faster. Green and red check marks and smiley faces and clickers oh my. The coaching is ridiculous and out of hand. I feel like a kindergartner. And most managers do not do it because guess what, there is too much other stuff to do. They want a lot out of you while you are there and they give you low pay and no recognition for doing as best you can.

4.0
Jul 28, 2014
Recommend
CEO approval
Business Outlook

Pros

I absolutely love my coworkers and my manager, it makes it really fun to work here. The discount is pretty good at 30%, and now that can be used on anything which is great. Scheduling is incredibly flexible in my store now, however not all managers are that way so be careful! I'm a full time student so a flexible schedule works great for me. I really enjoy the fact that many of our background tasks are a routine, so we can do them without thinking too much, but the different customers keep it really different and exciting (sometimes challenging, but that's just retail).

Cons

Pay is not great, and neither are raises. I feel very discouraged after speaking to my district leader and hearing things from upper management. We really only ever hear when we do things incorrectly, and rarely get praise for the things we have done right. They may tell us to get rewards to a 35, and we do, and then they say well that's good but your UPT's were below a 2.00. There's never a simple Great job! for something that we have worked really hard for. They put A LOT of pressure on us for things that are ultimately out of our control. Going back to the rewards, beyond asking someone if they would like to sign up and relaying the benefits of doing so, whether they want to sign up or not is out of our hands, but the upper management wants us to brow beat customers into it. It makes me very uncomfortable. I also had a customer complain to me that our DM was being too pushy with her when she came up to the register to pay (he was on the floor trying to demonstrate to us - on her - how to suggestive sell). She was obviously annoyed and I didn't know what to tell her.

Viewing 43 - 45 of 2,725 Reviews

Glassdoor has 2,781 Payless ShoeSource reviews submitted anonymously by Payless ShoeSource employees. Read employee reviews and ratings on Glassdoor to decide if Payless ShoeSource is right for you.