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Payless ShoeSource

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Payless ShoeSource reviews

4.0

63% would recommend to a friend

(2,725 total reviews)

Paul Jones

87% approve of CEO

53% positive business outlook

Payless ShoeSource has an employee rating of 4.0 out of 5 stars, based on 2,725 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Payless ShoeSource employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.9 stars).

Reviews by job title

3K reviews
2.0
Jul 20, 2014
Recommend
CEO approval
Business Outlook

Pros

- Pretty good discount (30% off) - Opportunities for "Payless Bucks" to use on purchases - Opportunities to bonus quarterly based on sales performance - A lot of contests (sales based) for gift cards, payless bucks, awards, etc.

Cons

- No payroll so associates are alone 85-90% of the time - Always 20 different things to do besides servicing customers and you can't get anything done because you're alone - Upper management has no understanding of just how much tasking you have to get done, doesn't give you enough staff or time to do it - Stress levels are very high for all associates because of the amount of work required - A lot of pressure from upper management to always beat numbers - A lot of pressure to keep track of numbers (sales, conversion, upt's, payroll, and so on) - No raises and when there are they aren't very good - If a customer complains about an associate the customer automatically get a gift card, no matter what the issue was - Part time associates get paid minimum wage and hardly ever see raises - Managers are required to work 3 closing shifts a week, every friday, all but one saturday a month and at least one sunday a month (45 hours a week minimum) - Your District manager tells you what days you can take off (mine only allowed wednesday or thursday and sunday off a week) - Managers end up working every holiday, and many stores are now open on thanksgiving too

2.0
Jul 1, 2014
Recommend
CEO approval
Business Outlook

Pros

Well, its a very small group of people who work in each store. That makes getting days off, or opens really easy. The discount is pretty generous also, but more if you're a Female over a male. 50% off once a month and 30% any other time. They are open most mall hours which is a benefit if you are not in a mall store. Closed no later than 9p 6 days a week, and by 6p on Sundays.

Cons

Ugh, where to start? Lets start with the obvious, the pay is horrible (minimum), the hours are rare. No more than 30 for Part time workers, even if you want to work it and they have the hours to give. One bad seed can ruin the whole bunch in this time of business. And since they have a huge problem hiring(and keeping) associates, they never fire. So, someone can be a horrible person, worker and still get away with it, because the management is afraid to lose a body. They are a pretty sexist company. The dress code, the discount, even their promotions. They mostly sell to women, so they definitely value their Female employees more (which is why you will hardly see Males working there) SMILES! - where the hell do I begin with the Smiles program? The customers hate it, they want to shop on their own, they don't want to be bugged. I don't know how many times a week I was told "please let me shop" but, anytime we tried to relay this to the higher ups it fell on deaf ears. CRM- Again, just like SMILES not ever person who walks through your door wants to give you their phone number, address and email. QUIT pressuring and threatening your employees with this. It makes for a toxic environment. The more you freak out on us about it, the less we begin to care.

4.0
May 4, 2014

Buyer

Recommend
CEO approval
Business Outlook

Pros

Great work life balance for a retailer Home grown talent very focused on the business versus politics

Cons

no focus on deteriorating brand image Marketing is scattered and unfocused Lowest level of merchandising driving trend direction?

Viewing 46 - 48 of 2,725 Reviews

Glassdoor has 2,781 Payless ShoeSource reviews submitted anonymously by Payless ShoeSource employees. Read employee reviews and ratings on Glassdoor to decide if Payless ShoeSource is right for you.