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Payless ShoeSource

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Payless ShoeSource reviews

4.0

63% would recommend to a friend

(2,725 total reviews)

Paul Jones

87% approve of CEO

53% positive business outlook

Payless ShoeSource has an employee rating of 4.0 out of 5 stars, based on 2,725 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Payless ShoeSource employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.9 stars).

Reviews by job title

3K reviews
3.0
May 1, 2012
Recommend
CEO approval
Business Outlook

Pros

Teaches sales, register usage, very strong customer service values.

Cons

The goals can be a little bit unfair, and a particular statistic you're responsible for called Conversion, which is how many people choose to buy versus how many people come in the store is not accurate as children play by the door censors, and the same people come in and out, large families will come in with each one counting and only buy 1 pair of shoes, and elderly folks often just hover in the doorway counting for 4 or 5 people. Result: Instead of 5 people coming in and you making 3 succesful sales for 5 customers, it would appear you're a complete sales idiot for ignoring 50 people and only selling to 5 of them.

2.0
Oct 3, 2011

Mind-numbing.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Work life balance, decent amount of traveling

Cons

Lack of strategic leadership, close-mindedness to new people and ideas, unethical business practice, lack of ability for customer focus and lack of talent in the organization

2.0
Aug 10, 2010
Recommend
CEO approval
Business Outlook

Pros

The facility was top notch and the equipment provided to do your job was equally nice. The laid-back atmosphere of the team in general was also nice. The pay as a contractor was outstanding.

Cons

There was little or no communication between teams, nor between management and workers. In 5 months of work I actually spoke to my manager about 15 times, and he sat directly across from me. I received no direction as to how to direct my project, even when I asked for it. I also received no feedback as to the job I was doing, positive or negative, again even when asked for. When I asked for guidance my response was generally that "I'll take care of it", even though I had the most experience of any on the team with the equipment. The project groups all have equal say in decisions with no leadership from directors or above, so it was easy to deadlock on a decision, causing the project scope to change once or twice a week.

Viewing 52 - 54 of 2,725 Reviews

Glassdoor has 2,781 Payless ShoeSource reviews submitted anonymously by Payless ShoeSource employees. Read employee reviews and ratings on Glassdoor to decide if Payless ShoeSource is right for you.