Back to Back phone calls ALL day through the holiday season. If you enjoy taking time off during the holidays to spend with loved ones, stay FAR away from this company as taking time off in December and January is strictly FORBIDDEN! The amount of stress you will go through in a week here will turn your hair gray, I have proof. Each day I clock out and still am not caught up and am expected to clock back in and catch up instead of spending time with my family and doing things I like or simply keeping my home in order. If I get behind at all I am accused of not caring about my work or 'being distracted'. I'm sorry work is not my life. Work pays my bills so I can have a life.
But I am having to work 3 hours of overtime several nights a week just to keep up. But this is normal and everyone feels this overwhelmed so leadership views it as the 'norm' and does nothing about it. Project time is cancelled on 'Red' or high call volume days so you cannot even get to your 30+ emails that are rolling in all day until after you are off phones, hence the need for overtime. Then clients ask why you are emailing them after 6pm when they asked the question at 9am that morning. Clients act entitled and do not even TRY to figure things out for themselves due to there being NO hold time when they call in. Something that would take them 2 seconds to figure out prompts them to call since they know they don't have to wait to talk to an account manager.
Very disgusted with some of the leadership's workaholic mentality as well. It is not a healthy environment in any capacity. I have made it 2 years and think about quitting every day but haven't any energy left when I clock out to update my resume or look for another job.
The actual job is simple, learn the product, answer questions, research what you can, reach out to support for what you don't know. The part that causes an issue is the sheer workload expected from an individual and the broadness of knowledge as well as you will be required to know a lot about many things instead of focusing on a main product. I am hard worker, I like working, but when a desk job causes a drain on you physically, mentally, emotionally...then it is not a good work place. And the excuse "everyone feels this way" means there's a bigger problem at hand. FIX IT!
