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      Peak Support

      Engaged Employer

      Peak Support reviews

      4.5

      92% would recommend to a friend

      (480 total reviews)

      Jonathan Steiman

      96% approve of CEO

      93% positive business outlook

      Ratings by demographic groups

      Peak Support has an employee rating of 4.5 out of 5 stars, based on 480 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Peak Support employee rating is in line with the average (within 1 standard deviation) for employers within the Human Resources & Staffing industry (3.8 stars).

      Reviews by job title

      480 reviews
      5.0
      Dec 5, 2023

      CSR at Peak

      Customer service associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      Working here was great, salary-wise. There are a lot of opportunities to earn incentives (of course, depending on your account), and that in itself motivated me to give my best at work. I was lucky enough to be placed in a team with great members, and even better team leaders. They listened to me and understood my sentiments whenever I had meetings with them and shared some concerns. Peak is probably the best remote BPO company in the PH right now. Monthly, quarterly, and annual performance reviews also took place, which was a great benchmark on how you'll move forward in the company.

      Cons

      Being a BPO company, of course, taking a leave of vacation requires approval from not only my supervisor but also their boss. We'd need to file the leaves in advance, and your performance for the current and previous months can affect the result of the approval very much. Also, it can get really tiring to speak since I handled a voice account, with non-stop calls. Dealing with irate customers also took a toll on my health mentally, which caused me to take a break.

      avatar
      Peak Support Response
      2y
      Thank you for taking the time to write this review! We completely understand some frustration surrounding time-off requests and will always do our best to approve them when possible. We also know it can be difficult to deal with unhappy customers and provide mental health resources for team members who need them. That said, we're also always open to feedback at info@peaksupport.io. We appreciate all the positive feedback and are glad you found Peak Support to be a great place to work. Thanks again!
      5.0
      Nov 10, 2023

      A company that value its core values, culture and people

      Qa team lead
      Recommend
      CEO approval
      Business Outlook

      Pros

      Flexible management. Loves receiving and providing feedback. Promotions are based on competencies and not tenure.

      Cons

      As all company that scales, little things are starting to fade away.

      avatar
      Peak Support Response
      2y
      Thank you so much for taking the time to write a review! We are so glad our commitment to our people and culture is clear and appreciate all you do for Peak Support. It's essential we maintain that commitment as we continue to grow, and we appreciate your feedback. Thanks again!
      5.0
      Oct 24, 2023

      Greate Company

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Offering WFH arrangement - Compensation - Benefits - Team Collaboration - Management - Environment

      Cons

      - Tools being used to perform your duties

      avatar
      Peak Support Response
      2y
      Thank you for writing a review! We take great pride in the suite of benefits we offer our team members including competitive wages, our work from home + model, and great team collaboration. Please feel free to reach out to your supervisor regarding tooling improvements or email us at info@peaksupport.io. We're always working to improve processes and appreciate you flagging any concerns. Thanks again!
      Viewing 355 - 357 of 480 Reviews
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      ReviewsPeak Support reviews

      Glassdoor has 492 Peak Support reviews submitted anonymously by Peak Support employees. Read employee reviews and ratings on Glassdoor to decide if Peak Support is right for you.