Pros
*WFH *Company provided Equipment *Competitive (ish) salary
Cons
*some of the most aggressive metrics for their on-phone reps that I've experience, even after working with 4 different customer-facing accounts. For the type of concern and the possible complexities of the job, the ridiculously low metrics in terms of AHT and ACW are lethal to employee's ability to sustainably do the job *a ridiculously hostile policy in regards to bathroom breaks. I appreciate that the position was WFH and lunch is paid (30 mins) but the fact that you then had to work: *2 4-hour blocks when you were expected to NOT BE AWAY from your laptop *with mandatory on-cam calls with your team for the entire shift *and the WFM posting the names of people who dared to take 10 mins away from the station (over the course of the day) due to needing to use the CR is atrocious. I can only hope they've since done away with that ridiculous policy