Does Peak Support pay their employees well?

According to anonymously submitted Glassdoor reviews, Peak Support employees rate their compensation and benefits as 4.5 out of 5. Find out more about salaries and benefits at Peak Support. This rating has improved by 7% over the last 12 months.

How satisfied are employees working at Peak Support?

93% of Peak Support employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Peak Support 4.6 out of 5 for work life balance, 4.5 for culture and values and 4.6 for career opportunities.

What are the top reviewed jobs at Peak Support?

Associate (51) , Team Leader (36) , Customer Service Associate (24) , Customer Service Representative (21) , Customer Service Representative (CSR) (15) , Subject Matter Expert (SME) (15) , Manager (12) , Service Delivery Manager (9) , Quality Assurance Analyst (8) , Team Lead (8) , Team Member (8) , Training Specialist (8) , Talent Acquisition Specialist (7) , Content Moderator (6) , Phone Associate (5)

What are the pros of working at Peak Support according to real employee reviews?

"Permanent work from home and stable pay" ((in 45 reviews)); "The CULTURE IS AMAZING AND VERY UNUSUAL!" ((in 39 reviews)); "The people are amazing and they truly care." ((in 28 reviews)); "Management is good" ((in 27 reviews)); "Healthy work environment" ((in 20 reviews))

What are the cons of working at Peak Support according to real employee reviews?

"Favoritism is also prevalent." ((in 3 reviews))

What are employees saying about Peak Support layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Peak Support layoffs and their outlook for job security at Peak Support in 2026.

What are the top reviewed Peak Support locations?

Boston , Cambridge , New York , Miami , Massachusetts Avenue Heights , Chicago , Appomattox , Charlotte , Austin , Celina , Dallas , Houston , New Braunfels , Galion , Mansfield , San Francisco , Reno , Waldorf , Rodriguez Colonia Number 2 , Canada , United States Coast Guard - Air Station Sacramento

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Peak Support

Peak Support reviews

4.5

93% would recommend to a friend

(481 total reviews)

Jonathan Steiman

97% approve of CEO

93% positive business outlook

Ratings by category

4.6

Diversity & inclusion

4.6

Work/Life balance

4.6

Career opportunities

4.5

Culture & values

4.5

Compensation and benefits

4.4

Senior management

Peak Support has an employee rating of 4.5 out of 5 stars, based on 481 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Peak Support employee rating is in line with the average (within 1 standard deviation) for employers within the Human Resources & Staffing industry (3.8 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

481 reviews

5.0

Jun 20, 2021

Great Company

Trainer

Recommend

CEO approval

Business Outlook

Pros

Salary Pro Employee Respects Gender, Race and Religion Management takes good care of all employee

Cons

-Some colleague is just too hard to handle but maybe I also need to adjust

5.0

May 9, 2021

The best BPO company.

Customer service associate

Recommend

CEO approval

Business Outlook

Pros

Office politics doesn't exist in this company. You can get promoted within 3 months or even less as long as you perform well.

Cons

Graveyard shifts can take a toll on your health and relationships

4.0

Jul 9, 2026

Competitive pay with friendly team, but lack of stability

Client success specialist

Recommend

CEO approval

Business Outlook

Pros

The compensation is competitive, and the company offers good employee engagement initiatives. I appreciated that gifts were sent to employees during special occasions, and there were company-wide talent competitions where employees had the opportunity to win cash prizes. The people on my project were supportive, collaborative, and open to new ideas, which created a positive working environment. I also admired the leadership team's transparency. The CEO and senior management regularly held Zoom meetings to discuss company updates and project changes, which helped employees stay informed.

Cons

One challenge I experienced was with the company's largest project, where frequent operational changes affected work stability. During my two years on the project, our work schedules changed almost every week instead of following a more predictable monthly schedule, making it difficult to maintain a consistent routine. There were also times when performance metrics (KPIs) felt unrealistic due to changing processes and operational demands. While I understand that business needs evolve, greater consistency in scheduling and more attainable performance expectations would improve the overall employee experience.

Viewing 157 - 159 of 481 Reviews

Jobs at Peak Support

Customer Escalation Specialist | US

United States

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Customer Solutions Team Leader (Remote) | US

United States

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