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      Pella

      Engaged Employer

      Pella Customer Service Representative CSR reviews

      2.5

      63% would recommend to a friend

      (9 total reviews)
      avatar

      Emily Videtto

      Not enough data to show CEO approval

      63% positive business outlook

      Ratings by category

      4.5

      Work/Life balance

      4.0

      Diversity & inclusion

      4.0

      Compensation and benefits

      3.6

      Senior management

      3.4

      Culture & values

      2.1

      Career opportunities

      Ratings by demographic groups

      Reviews by job title

      9 reviews
      1.0
      Jul 11, 2024

      Wouldn’t suggest it

      Customer service representative (csr)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Pay was okay and team was nice

      Cons

      Call center, rude entitled customers, complicated system, not enough pay for mental abuse customers give you

      avatar
      Pella Response
      1y
      Hello - Thank you for sharing your feedback with us. The experience you describe does not align with our values as an organization, and we'd like to look into this more. We believe deeply in fostering a positive culture where all of our team members feel appreciated and valued. Please email employerbrand@pella.com with additional info so we can help. Thank you! -AH
      5.0
      May 15, 2023

      Greatest place

      Customer service representative (csr)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good teamwork great environment and leadership

      Cons

      Very low staff and training felt rushed

      avatar
      Pella Response
      3y
      Hello! We're happy that our culture created a positive work environment for you. We love to hear leadership was supportive of your growth! Thank you for your dedicated contribution. -AH
      3.0
      Apr 16, 2023

      Fine, if you’re a favorite.

      Customer service representative (csr)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Ability to WFH (that they’re trying to take away)

      Cons

      VERY disorganized. Constantly trying to restructure company. Poor pay.

      avatar
      Pella Response
      3y
      Hello - Thank you for taking the time to share your experience with us. At Pella, we strive to ensure that every team member has an opportunity to reach their full potential and grow their career. What you describe doesn't reflect our expectations for the team member experience, and we'd like to look into this more for you. Please email us at employerbrand@pella.com Thank you! -AH
      Viewing 4 - 6 of 9 Reviews
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