Does Penn Foster Group pay their employees well?

According to anonymously submitted Glassdoor reviews, Penn Foster Group employees rate their compensation and benefits as 2.4 out of 5. Find out more about salaries and benefits at Penn Foster Group. This rating has decreased by 9% over the last 12 months.

How satisfied are employees working at Penn Foster Group?

39% of Penn Foster Group employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Penn Foster Group 3.2 out of 5 for work life balance, 2.8 for culture and values and 2.2 for career opportunities.

What are the top reviewed jobs at Penn Foster Group?

Student Advocate (18) , Admissions Specialist (14) , Account Executive (13) , Instructor (12) , Grader (7) , Customer Service Representative (6) , Enrollment Advisor (6) , Student Services (6) , Career Advisor (5) , Instructional Designer (5) , Manager (5) , Sales Development Representative (SDR) (4) , Admissions (3) , Client Success Manager (3) , Marketing (3)

What are the pros of working at Penn Foster Group according to real employee reviews?

"Some great people and teams" ((in 17 reviews)); "Benefits are good." ((in 16 reviews)); "Flexibility, work from home, people" ((in 16 reviews)); "Some really great coworkers who care a lot about their work and about people" ((in 12 reviews)); "Great Culture and Values leading by example from the higher ups." ((in 10 reviews))

What are the cons of working at Penn Foster Group according to real employee reviews?

"Very low pay considering the credentials and experience required (Education Department)." ((in 30 reviews)); "It also seems that management cares about management and no one else." ((in 14 reviews)); "High employee turnover due to unreasonable and aggresive manager." ((in 11 reviews)); "The salary is a bit low." ((in 8 reviews)); "Low pay, no advancement opportunities, favoritism, toxicity" ((in 7 reviews))

What are employees saying about Penn Foster Group layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Penn Foster Group layoffs and their outlook for job security at Penn Foster Group in 2026.

What are the top reviewed Penn Foster Group locations?

Scranton , Lehi , Norcross , Boston , Chandler , Atlanta , New York , Salt Lake City , Pittsburgh , Lansing , Sherman , Waynesville , Columbus , Philadelphia , Rock Hill , Utahn , Utah , North Atlanta

Penn Foster Group reviews

2.5

39% would recommend to a friend

(278 total reviews)

Kermit Cook

65% approve of CEO

30% positive business outlook

Ratings by category

3.2

Work/Life balance

3.1

Diversity & inclusion

2.8

Culture & values

2.4

Compensation and benefits

2.3

Senior management

2.2

Career opportunities

Penn Foster Group has an employee rating of 2.5 out of 5 stars, based on 278 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Penn Foster Group employee rating is 33% below average for employers within the Education industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

278 reviews

1.0

Apr 2, 2025

Family Favoritism and mean managers

Admissions specialist

Recommend

CEO approval

Business Outlook

Pros

They provide equipment and free programs

Cons

Programs aren’t worth doing. They fire people constantly, especially in the sales area. If you aren’t a family member, you’re probably not going to last long with that company, the managers in the admission side are especially brutal. Mine would let me know how I was not going to be able to buy a home because she was going to have my job if I didn’t force my sales on people, she constantly micromanaged me, she made sure I couldn’t move to other departments because she wanted me fired. You take over 95 calls a day and most of them are transfers and then you get punished if you can’t make them buy a product but the thing is if they already bought the product, you can’t sell it to them again and that’s what got me fired. The pay is very minimal and there is very small amounts of commission like the other review Similar to mine. Actually the micromanaging and pay was absolutely unbearable.

Penn Foster Group Response

1y

Thank you for your review. We are committed to upholding our core principles of professionalism a strive to maintain a fair and compliant workplace. We regularly review our practices to ensure they align with these values and support a positive environment for all. We understand that customer service roles can be demanding, and we continually assess our policies to support the well-being and success of our team members. All hiring and promotion decisions are made based on qualifications and performance to ensure fairness, and we remain focused on fostering an environment where all employees can grow and succeed.

5.0

Mar 17, 2025

Great Team and Mission

Marketing director

Recommend

CEO approval

Business Outlook

Pros

-Awesome team of talented, qualified individuals who care 100% about serving our learners and doing what's right for them. -We have a Graduation each year where we get to see about 1.5k grads walk the stage, dance, and celebrate! It's the BEST! -We have a clear mission, and clear goal that will drive us forward over the next 5 years. -We are investing a lot in team alignment to keep us focused and impactful. -There is a lot of room for growth and opportunities to learn for those that take them. -We create an environment were its ok to test and fail for the sake of learning, innovating, and improving. -We have fun!

Cons

With any job, there are ups and downs but none of the downs are specific to PFG. We go through change and challenges but it's always for the sake of growing and improving.

Penn Foster Group Response

1y

Thank you for your review! It's fantastic to know you feel connected to our mission, see the growth opportunities, and appreciate the collaborative and innovative environment we strive to create. We agree, our Graduation ceremony is truly a highlight! Seeing our learners celebrate their achievements is incredibly rewarding. We also appreciate your understanding that growth and improvement often involve change and challenges. Your positive perspective is truly valued!

5.0

Mar 17, 2025

It’s OK

Admissions specialist

Recommend

CEO approval

Business Outlook

Pros

Working from home being able to change peoples lives by getting them back into school

Cons

The pay is super low you are able to earn commission but the way the world is right now you need a higher base pay and commission to be able to survive with inflation

Penn Foster Group Response

1y

Thank you for your review! We appreciate you highlighting the rewarding aspect of working from home and the impact you have on students' lives by helping them return to school. That's truly at the heart of what we do, and we're glad you recognize that. We also understand your concern regarding compensation, especially given the current economic climate. We continuously evaluate our compensation structure to ensure it remains competitive and reflects the value our team brings. We are constantly reviewing how we can better support our team members with other rewards like benefits and remote work, and we are committed to creating a sustainable and rewarding work experience for everyone.

Viewing 22 - 24 of 278 Reviews

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