Penn Foster Group reviews

Thank you for your candid review. We are sorry that you did not have a good experience with Penn Foster, as we pride ourselves on creating a positive work environment consistent with our Culture Code and Core Values. Penn Foster offers a non-traditional, self-paced, non-cohort based instructional model, and we are held to very strict accreditation and continuous improvement requirements. As part of this, we have a large instructional team that consists of part time instructors, adjuncts, teacher assistants and graders. Our graders, although part of the instructional team, are hired for the purpose of grading. Their flexible hours (up to 25 hours per week) are what many find attractive. Our graders can work from their home, during the day or in the evening; there is no set schedule in which they must work. The hourly rate is only one part of the ‘compensation’ we provide to graders. Additionally, it is made clear up front in the hiring process that this is a part-time supplemental form of employment. In terms of total rewards for our employees, we offer a comprehensive benefits package, including health coverage on Day 1, a retirement plan with a company match, plus developmental training, flexibility in work hours, room for growth into other roles, free tuition if enrolled in a Penn Foster program and opportunities to earn incentive pay (on occasion). Again, thank you for your review. We wish you the best of luck in your future endeavors.

Hello, Thank you for taking the time to give us feedback. We work very hard to try to make Penn Foster a great place to work for everyone. We are steadfastly committed to doing the right thing for both our students and our employees. That being said, we can always improve. We do not condone, support, or put into action management practices that make our employees feel anything less than empowered. In fact, some of our initiatives this year include training and development for our managers and supervisors to help them understand how their actions and decisions impact the overall culture. Further, in support our values and Culture Code, we pride ourselves on being open and transparent with our employees through regular company meetings, such as our Annual Company Meeting, which was just held in December, as well as monthly senior team meetings. Additionally, we are continually reviewing our human resources practices and policies, such as progressive discipline and problem reporting, to ensure they can meet the demands of a diverse and changing workforce. Finally, employees are always encouraged to speak directly with their supervisors regarding any concerns or issues. We are sorry your experience was not what you hoped it would be. However, we appreciate any and all feedback as to how we can create a more wholesome work environment and how we can improve the overall value and satisfaction for both our employees and our students.