Pros
Initially, I applied to Penn Foster after working in the restaurant/retail industry so the top benefits were... the benefits. My previous employers didn't offer any kind of insurance plan. So, there's that. Very open to ideas to change things for the better from everyone, whether they've been here a month or ten years. Volunteer opportunities. You can take a day to help the community with an organized volunteer activity. Paid time off that accrues throughout the year. A lot of people take this for granted, but again, coming from the restaurant/retail industry, being able to call off when you're sick without stressing about losing a day's pay is... amazing. Genuine respect and appreciation of employees. Team mentality. It's kind of a "we're all in this together" message, whether you're working in the call center or in an office. Collaboration is appreciated here.
Cons
Career mobility. Depending on your position here, it can be VERY difficult to get a promotion. If you start in the call center, it can be difficult to get into another department unless you make opportunities for yourself. Though this, again, depends on what department you're in, I feel many of higher ups are concerned only with numbers---numbers and money. However, not all of them are. Most people here truly do care about the students we have. There are a lot of meetings that could just be emails.
