Does Percepta pay their employees well?

According to anonymously submitted Glassdoor reviews, Percepta employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Percepta. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Percepta?

66% of Percepta employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Percepta 3.7 out of 5 for work life balance, 3.7 for culture and values and 3.4 for career opportunities.

What are the top reviewed jobs at Percepta?

Customer Service Representative (102) , Customer Experience Specialist (59) , Case Manager (30) , Customer Service Representative (CSR) (24) , Zone Manager (21) , Instructional Designer (14) , Customer Service Manager (13) , Business Analyst (11) , Customer Service (11) , Customer Service Specialist (11) , Manager (11) , Operations Supervisor (11) , FordPass Guide (9) , Business Operations Manager (8) , Concierge (8)

What are the pros of working at Percepta according to real employee reviews?

"Good pay and attentive to training" ((in 72 reviews)); "Flexible schedules, PTO, Work from home" ((in 70 reviews)); "Benefits are good and explained well during training" ((in 44 reviews)); "The people you work with are great and friendly" ((in 35 reviews)); "The kb team at percepta is a great group of people that always help each other." ((in 30 reviews))

What are the cons of working at Percepta according to real employee reviews?

"Poor management mainly" ((in 44 reviews)); "Awful upper management, tripled my pay in 4 yes once I left this sh1tshow" ((in 15 reviews)); "No bonuses" ((in 11 reviews)); "Supervisors don’t know what they are doing and don’t care about employees." ((in 11 reviews)); "that only want you to be miserable and quit so that they do not have to pay severance or get unemployment filed upon them, extremely cliquey and favoritism was rampant." ((in 10 reviews))

What are employees saying about Percepta layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Percepta layoffs and their outlook for job security at Percepta in 2026.

What are the top reviewed Percepta locations?

Melbourne , Houston , Dearborn , Asheville , Allen Park , Mahwah , Palm Bay , Detroit , San Antonio , Rockleigh , Tempe , Denver , Atlanta , Jersey City , Chantilly , Houston , Ann Arbor , Flint , Lansing , Okemos , Mexico , Hendersonville , Mars Hill , Dallas , Houston , Cordova , Cincinnati , Irvine , Concord , Ormond Beach

Percepta reviews

3.6

66% would recommend to a friend

(977 total reviews)

Thomas Monaghan

40% approve of CEO

62% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Percepta has an employee rating of 3.6 out of 5 stars, based on 977 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

977 reviews

5.0

Jul 19, 2023

Great place to work

Zone manager

Recommend

CEO approval

Business Outlook

Pros

Remote - work from home options, you stay busy with job assignments, several resources available if you have questions. Independent to manage and handle your own zone

Cons

Alot of assignments to complete. If you are not organized, a self motivated person or a self starter you could struggle.

Percepta Response

2y

Wow, thanks a bunch for your fantastic 5-star review! It's awesome to hear that you've been part of the Percepta team for over four years and are still loving it! Thanks for sharing your thoughts on training! We're always looking for ways to level up, and your input helps us do just that. Keep being awesome, and here's to many more fantastic years together!

5.0

Jul 19, 2023

review

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

hybrid or work from home job

Cons

The pay should be a little higher for the work.

Percepta Response

2y

Thank you so much for your fantastic 5-star review! We're thrilled to have you as part of our Percepta family for over a year now, and we're glad to hear that you're enjoying the flexibility of our hybrid work model! Keep shining and rocking the customer service game! Together, we'll create an even brighter future at Percepta.

5.0

Jul 19, 2023

GREAT PLACE TO WORK

Ces (customer experience specialist)

Recommend

CEO approval

Business Outlook

Pros

Company is very supportive in training and Flexibility w/ schedule

Cons

Change supervisors/teams too often. Keep teams together more.

Percepta Response

2y

Thanks for taking the time to share your thoughts! We're thrilled to hear that you find Percepta to be a great place to work! We totally agree – training and flexibility are key ingredients in our secret recipe for a positive work environment! We're lucky to have you as part of our team, and we'll keep working hard to make sure your journey with us remains fulfilling and rewarding. Keep up the fantastic work!

Viewing 310 - 312 of 977 Reviews

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Percepta

Percepta reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Great place to work

review

GREAT PLACE TO WORK

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