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      Percepta

      Engaged Employer

      Percepta reviews

      3.6

      66% would recommend to a friend

      (977 total reviews)

      Thomas Monaghan

      40% approve of CEO

      62% positive business outlook

      Ratings by demographic groups

      Percepta has an employee rating of 3.6 out of 5 stars, based on 977 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

      Reviews by job title

      977 reviews
      1.0
      Jul 19, 2023

      Don’t Do It

      Case manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      The pay was the only decent thing about it

      Cons

      Training is not correctly structured, managers are nitpicky as to who they want to support, training has nothing to do with the actual types of calls you’ll be getting. Once you’re on the floor, if you get stuck on a questions, you’ll have to reach out in a Teams chat, to which you won’t get a reply for 20-30 minutes, so you’ll have to tell the customer to call back.

      avatar
      Percepta Response
      2y
      We're sorry to hear that your experience at Percepta didn't meet your expectations. Our goal is to provide a positive and productive work environment for all of our employees. We'd like to learn more about your situation so we can help improve the employee experience. If you would like to discuss this further, please don't hesitate to contact percepta.hr@percepta.com. We wish you the best in your future endeavors.
      5.0
      Jul 19, 2023

      The best paying job I have ever had! The best training I have ever had as well.

      Lincoln way concierge mobile app specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      They prepare you for your job thoroughly. I always has issues with supervisors/managers not taking time to really help me do my job well. They just throw you in and customers are angry because you hardly know what you're talking about while trying to assist them. They pay you a salary that makes you want to come to work. They provide events and incentives that make it fun to be at work :) I can go on!

      Cons

      I wish that other jobs did this. This job is a rare find and would be very difficult to replace in this job market if I should ever have no choice but to leave somewhere else.

      avatar
      Percepta Response
      2y
      Wow, thank you so much for your awesome review! We're thrilled to hear that you're having a blast here at Percepta. It's fantastic to know that you've received the best training and the best pay ever - we believe investing in our employees is the key to success! Thank you for your encouragement and support. We'll keep pushing to be the best workplace out there to ensure you our your amazing colleagues never want to leave us!
      5.0
      Jul 19, 2023

      LOVE MY JOB

      Case manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      work from home, training is great, fabulous support team

      Cons

      my only negative is that I didn't find this job sooner!

      avatar
      Percepta Response
      2y
      Thanks a million for the glowing review! We're absolutely thrilled to have you as part of our Percepta family. 🎉 It's fantastic to see that you're loving your job and enjoying the perks of working from home. As for your "Cons," don't worry about finding us sooner—the important thing is that you're here now, and we couldn't be happier about it! 😄 Keep up the great work, and if you ever need anything, our door is always open. We're here to make your journey at Percepta as amazing as it can be!
      Viewing 307 - 309 of 977 Reviews
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      ReviewsPercepta reviews

      Glassdoor has 1,043 Percepta reviews submitted anonymously by Percepta employees. Read employee reviews and ratings on Glassdoor to decide if Percepta is right for you.