Does Percepta pay their employees well?

According to anonymously submitted Glassdoor reviews, Percepta employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Percepta. This rating has been stable over the past 12 months.

How satisfied are employees working at Percepta?

67% of Percepta employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Percepta 3.8 out of 5 for work life balance, 3.7 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Percepta?

Customer Service Representative (102) , Customer Experience Specialist (59) , Case Manager (30) , Customer Service Representative (CSR) (24) , Zone Manager (21) , Instructional Designer (14) , Customer Service Manager (13) , Business Analyst (11) , Customer Service (11) , Customer Service Specialist (11) , Manager (11) , Operations Supervisor (11) , FordPass Guide (9) , Business Operations Manager (8) , Concierge (8)

What are the pros of working at Percepta according to real employee reviews?

"Good pay and attentive to training" ((in 76 reviews)); "Being able to work from home is great." ((in 65 reviews)); "Good benefits and paid holidays" ((in 41 reviews)); "The people you work with are great and friendly" ((in 37 reviews)); "The kb team at percepta is a great group of people that always help each other." ((in 29 reviews))

What are the cons of working at Percepta according to real employee reviews?

"Poor management mainly" ((in 41 reviews)); "The training was horrible and we learned Nothing!" ((in 36 reviews)); "Awful upper management, tripled my pay in 4 yes once I left this sh1tshow" ((in 14 reviews)); "A very unstable and absent leadership, HR that nobody trusts and fires people that do a good job at will just because HR doesn't like them." ((in 11 reviews)); "Many supervisors have not had proper leadership education, so poor leadership can ensue." ((in 11 reviews))

What are employees saying about Percepta layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Percepta layoffs and their outlook for job security at Percepta in 2026.

What are the top reviewed Percepta locations?

Melbourne , Houston , Dearborn , Asheville , Allen Park , Mahwah , Palm Bay , Detroit , San Antonio , Rockleigh , Tempe , Denver , Atlanta , Jersey City , Chantilly , Houston , Ann Arbor , Flint , Lansing , Okemos , Mexico , Hendersonville , Mars Hill , Dallas , Houston , Cordova , Cincinnati , Irvine , Concord , Ormond Beach

Percepta reviews

3.6

67% would recommend to a friend

(975 total reviews)

Thomas Monaghan

78% approve of CEO

63% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (975 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Percepta has an employee rating of 3.6 out of 5 stars, based on 975 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

975 reviews

1.0

Aug 8, 2024

It’s ok

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Work from home which is nice

Cons

Pay isn’t good at all

Percepta Response

1y

Thank you for sharing your experience. We’re glad to hear that you appreciate the flexibility of working from home, as we strive to provide a work-life balance for our team members. We recognize that competitive compensation is crucial, and we are continually evaluating our pay structure to ensure it aligns with the market and reflects the value our employees bring to Percepta. We’re committed to creating a rewarding environment where our employees can grow and thrive. If you have specific concerns or suggestions, we encourage you to reach out to your local People Innovation (PI) representative directly so we can address them.

4.0

Aug 6, 2024

Pay

Dispute resolution specialist

Recommend

CEO approval

Business Outlook

Pros

Opportunities to advance are available

Cons

Pay doesn't meet living standards

Percepta Response

1y

Thank you for sharing your feedback and for your dedication to Percepta over the years. We're pleased you see opportunities for advancement within our company, as we strive to support professional growth. We appreciate your contributions and are dedicated to fostering a positive work environment.

2.0

Jul 25, 2024

Mismanaged with high employee turnover.

Technical support specialist

Recommend

CEO approval

Business Outlook

Pros

Remote opportunities are available after working in the office for 6 months and if your "numbers are good". Lots of pizza parties and raffles! Any department that works with Ford Dealers is an OK job. Those folks at the dealership are just trying to do a job like you are, so generally there was mutual respect.

Cons

Mid-level management turnover was frequent. The communication between the Team Leads and upper leadership is lacking. There is a lot of do as I say don't ask questions attitude, or the other response is I don't know. Percepta is a partnership with Ford Motor Company and Ttec. Percepta treats Ford as their supreme overlord. I would avoid any position that deals directly with Ford Customers. You will be a verbal punching bag for all of Ford's mistakes, and there are a lot of them,

Percepta Response

1y

Thank you for sharing your experience with Percepta. We’re glad you appreciated the remote opportunities and engaging activities like pizza parties and raffles. However, we recognize the concerns you've raised. Your feedback on these issues is invaluable, and we are committed to improving our employees' experiences.

Viewing 313 - 315 of 975 Reviews

Top companies for "Compensation and Benefits" near you

AT&T

3.8★Compensation & Benefits

Verizon

4.1★Compensation & Benefits

T-Mobile

3.9★Compensation & Benefits

Comcast

3.8★Compensation & Benefits

Jobs at Percepta

Customer Care Representative

Customer Service Representative

Customer Care Representative I Marketing

Customer Care Representative II

Concierge Customer Service Representative

Percepta

Percepta reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

It’s ok

Pay

Mismanaged with high employee turnover.

Top companies for "Compensation and Benefits" near you

Jobs at Percepta