Does Percepta pay their employees well?

According to anonymously submitted Glassdoor reviews, Percepta employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Percepta. This rating has been stable over the past 12 months.

How satisfied are employees working at Percepta?

68% of Percepta employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Percepta 3.8 out of 5 for work life balance, 3.8 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Percepta?

Customer Service Representative (102) , Customer Experience Specialist (59) , Case Manager (30) , Customer Service Representative (CSR) (24) , Zone Manager (21) , Customer Service Manager (13) , Instructional Designer (13) , Business Analyst (11) , Customer Service (11) , Customer Service Specialist (11) , Manager (11) , Operations Supervisor (11) , FordPass Guide (9) , Business Operations Manager (8) , Concierge (8)

What are the pros of working at Percepta according to real employee reviews?

"Good pay and attentive to training" ((in 73 reviews)); "Work from home, one great supervisor" ((in 70 reviews)); "Benefits are good and explained well during training" ((in 44 reviews)); "The people you work with are great and friendly" ((in 34 reviews)); "Great team and good to work" ((in 26 reviews))

What are the cons of working at Percepta according to real employee reviews?

"Horrible Training and Onboarding Process" ((in 37 reviews)); "Awful upper management, tripled my pay in 4 yes once I left this sh1tshow" ((in 14 reviews)); "Many supervisors have not had proper leadership education, so poor leadership can ensue." ((in 12 reviews)); "Supervisors don’t know what they are doing and don’t care about employees." ((in 11 reviews)); "Low salary" ((in 11 reviews))

What are employees saying about Percepta layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Percepta layoffs and their outlook for job security at Percepta in 2026.

Percepta reviews

3.6

68% would recommend to a friend

(973 total reviews)

Thomas Monaghan

78% approve of CEO

64% positive business outlook

Ratings by category

4.1

Diversity & inclusion

3.8

Culture & values

3.8

Work/Life balance

3.6

Senior management

3.5

Compensation and benefits

3.5

Career opportunities

Percepta has an employee rating of 3.6 out of 5 stars, based on 973 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

973 reviews

5.0

Oct 29, 2025

"An Amazing Company That Truly Feels Like Family"

Ivt technologies

Recommend

CEO approval

Business Outlook

Pros

Supportive and family-like work environment. Fantastic and approachable leadership. Strong team collaboration and communication skills. Opportunities to learn and grow within the company. Great company culture that values employees. recognition for hard work and dedication.

Cons

Word can be fast-paced or high-pressure at times Depending on the situation. Schedule flexibility could be improved in some departments. Some processes or system could be streamlined for efficiency.

Percepta Response

7mo

This was such a great read. We’re really glad to hear you feel supported and part of a team that feels like family. It means a lot to know the culture and leadership are making a difference in your experience. Thanks for everything you do and for helping make Percepta such a great place to work.

5.0

Oct 29, 2025

coping with escalated cases, apply and analyze together with providing a sensible feedback and solution

Crc specialist

Recommend

CEO approval

Business Outlook

Pros

The company give me lots of opportunity and freedom to make the sensible decision.

Cons

few career path to grow

Percepta Response

7mo

Thanks for sharing your experience! It’s great to hear you feel trusted to make decisions and have the freedom to do meaningful work. We appreciate your feedback and all that you contribute to the team in Bangkok.

5.0

Oct 28, 2025

Love the culture and opportunity

Sales guide

Recommend

CEO approval

Business Outlook

Pros

Bonus is individually based and huge potential, hybrid positions avaialbe, leadership from the top is top notch .

Cons

Not sure i have one right now

Percepta Response

7mo

We love hearing this! It’s great to know you’re enjoying the culture, opportunities, and leadership support. Thanks for taking the time to share your experience and for being such an important part of the Percepta team.

Viewing 31 - 33 of 973 Reviews

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Jobs at Percepta

Dealership Warranty Advocate

Customer Service Representative

Concierge Customer Service Representative

Bilingual Spanish Customer Service Representative

Customer Care Representative I Marketing

Percepta

Percepta reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

"An Amazing Company That Truly Feels Like Family"

coping with escalated cases, apply and analyze together with providing a sensible feedback and solution

Love the culture and opportunity

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