Does Percepta pay their employees well?

According to anonymously submitted Glassdoor reviews, Percepta employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Percepta. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Percepta?

66% of Percepta employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Percepta 3.7 out of 5 for work life balance, 3.7 for culture and values and 3.4 for career opportunities.

What are the top reviewed jobs at Percepta?

Customer Service Representative (102) , Customer Experience Specialist (59) , Case Manager (30) , Customer Service Representative (CSR) (24) , Zone Manager (21) , Instructional Designer (14) , Customer Service Manager (13) , Business Analyst (11) , Customer Service (11) , Customer Service Specialist (11) , Manager (11) , Operations Supervisor (11) , FordPass Guide (9) , Business Operations Manager (8) , Concierge (8)

What are the pros of working at Percepta according to real employee reviews?

"Good pay and attentive to training" ((in 75 reviews)); "Flexible schedules, PTO, Work from home" ((in 68 reviews)); "Benefits are good and explained well during training" ((in 43 reviews)); "The people you work with are great and friendly" ((in 35 reviews)); "The kb team at percepta is a great group of people that always help each other." ((in 30 reviews))

What are the cons of working at Percepta according to real employee reviews?

"Poor management mainly" ((in 43 reviews)); "Many supervisors have not had proper leadership education, so poor leadership can ensue." ((in 14 reviews)); "Awful upper management, tripled my pay in 4 yes once I left this sh1tshow" ((in 13 reviews)); "Supervisors don’t know what they are doing and don’t care about employees." ((in 11 reviews)); "that only want you to be miserable and quit so that they do not have to pay severance or get unemployment filed upon them, extremely cliquey and favoritism was rampant." ((in 10 reviews))

What are employees saying about Percepta layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Percepta layoffs and their outlook for job security at Percepta in 2026.

What are the top reviewed Percepta locations?

Melbourne , Houston , Dearborn , Asheville , Allen Park , Mahwah , Palm Bay , Detroit , San Antonio , Rockleigh , Tempe , Denver , Atlanta , Jersey City , Chantilly , Houston , Ann Arbor , Flint , Lansing , Okemos , Mexico , Hendersonville , Mars Hill , Dallas , Houston , Cordova , Cincinnati , Irvine , Concord , Ormond Beach

Percepta reviews

3.6

66% would recommend to a friend

(977 total reviews)

Thomas Monaghan

40% approve of CEO

62% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (977 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Percepta has an employee rating of 3.6 out of 5 stars, based on 977 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

977 reviews

4.0

Jun 17, 2023

Fair

Sales part associate

Recommend

CEO approval

Business Outlook

Pros

Great training and helpful staff

Cons

Not flexible with work schedule

Percepta Response

3y

Thank you for taking the time to share your feedback about your experience at Percepta. We appreciate your input, and we're thrilled to hear that you found our training program to be exceptional and our staff to be supportive. Providing a great learning environment and a helpful team is something we take pride in. We appreciate all you did during your time with us and wish you the best in your future endeavors.

2.0

Jun 4, 2023

You need to get along with the “ right people”

Consultant

Recommend

CEO approval

Business Outlook

Pros

Seriously I can’t think of a lot. Really old awful building not very nice facilities

Cons

Extremely low wages. All levels of management are friendly up front, but there is a great deal of nepotism and it’s generally about who likes you or not

Percepta Response

3y

Thank you for sharing your experience as a former Consultant at Percepta. While it's unfortunate to hear that you didn't have a positive experience overall, we value your input and take it seriously as we continuously strive to improve our organization. We genuinely appreciate your contributions during your time with us and wish you the best in your future endeavors.

4.0

May 29, 2023

digital specialist

Digital specialist

Recommend

CEO approval

Business Outlook

Pros

quite laid back and remote

Cons

sometimes the lack of information given makes the role a lot harder

Percepta Response

3y

Thank you for leaving your experience with us! It's fantastic to hear that you find the work environment laid back and enjoy the flexibility of a remote schedule. Thank you for being a valued member of our team. We appreciate your contributions and wish you continued success in your career at Percepta!

Viewing 334 - 336 of 977 Reviews

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Jobs at Percepta

Customer Experience Specialist

Customer Service Parts Consultant

Bilingual Spanish Customer Service Case Manager

Human Resources Manager

Dearborn, MI

View job

Consumer Marketing Consultant

Percepta

Percepta reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Fair

You need to get along with the “ right people”

digital specialist

Top companies for "Compensation and Benefits" near you

Jobs at Percepta