Does Percepta pay their employees well?

According to anonymously submitted Glassdoor reviews, Percepta employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Percepta. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Percepta?

66% of Percepta employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Percepta 3.7 out of 5 for work life balance, 3.7 for culture and values and 3.4 for career opportunities.

What are the top reviewed jobs at Percepta?

Customer Service Representative (102) , Customer Experience Specialist (59) , Case Manager (30) , Customer Service Representative (CSR) (24) , Zone Manager (21) , Instructional Designer (14) , Customer Service Manager (13) , Business Analyst (11) , Customer Service (11) , Customer Service Specialist (11) , Manager (11) , Operations Supervisor (11) , FordPass Guide (9) , Business Operations Manager (8) , Concierge (8)

What are the pros of working at Percepta according to real employee reviews?

"Good pay and attentive to training" ((in 75 reviews)); "Flexible schedules, PTO, Work from home" ((in 68 reviews)); "Benefits are good and explained well during training" ((in 43 reviews)); "The people you work with are great and friendly" ((in 35 reviews)); "The kb team at percepta is a great group of people that always help each other." ((in 30 reviews))

What are the cons of working at Percepta according to real employee reviews?

"Poor management mainly" ((in 43 reviews)); "Many supervisors have not had proper leadership education, so poor leadership can ensue." ((in 14 reviews)); "Awful upper management, tripled my pay in 4 yes once I left this sh1tshow" ((in 13 reviews)); "Supervisors don’t know what they are doing and don’t care about employees." ((in 11 reviews)); "that only want you to be miserable and quit so that they do not have to pay severance or get unemployment filed upon them, extremely cliquey and favoritism was rampant." ((in 10 reviews))

What are employees saying about Percepta layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Percepta layoffs and their outlook for job security at Percepta in 2026.

What are the top reviewed Percepta locations?

Melbourne , Houston , Dearborn , Asheville , Allen Park , Mahwah , Palm Bay , Detroit , San Antonio , Rockleigh , Tempe , Denver , Atlanta , Jersey City , Chantilly , Houston , Ann Arbor , Flint , Lansing , Okemos , Mexico , Hendersonville , Mars Hill , Dallas , Houston , Cordova , Cincinnati , Irvine , Concord , Ormond Beach

Percepta reviews

3.6

66% would recommend to a friend

(977 total reviews)

Thomas Monaghan

40% approve of CEO

62% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.7

Culture & values

3.7

Work/Life balance

3.5

Senior management

3.4

Compensation and benefits

3.4

Career opportunities

Percepta has an employee rating of 3.6 out of 5 stars, based on 977 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

977 reviews

5.0

May 23, 2023

Awesome place to work

Customer success manager (csm)

Recommend

CEO approval

Business Outlook

Pros

If you do everything you to amicably resolve customer concerns fairly without compromising the integrity of the Percepta client you will be rewarded and grow and branch with the company. Without having to ask.

Cons

The contracted projects are intricate, complicated and often require persistence and determination... in order to get the job done. ... those are only cons for the faint od heart.

Percepta Response

3y

Thanks a ton for sharing your experience with us! We're thrilled to hear that you find Percepta to be an awesome place to work. We truly appreciate you and the value you bring to our team. Keep up the fantastic work!

2.0

May 18, 2023

Much improvement to be made

Customer service

Recommend

CEO approval

Business Outlook

Pros

Team leads are supportive and caring. Strong sense of support within the teams. Pay is okay.

Cons

Management beyond team leads lack compassion and care for not only employees but customers as well. Do not provide appropriate means to be successful and constantly demand perfect performance.

Percepta Response

3y

Thank you for taking the time to leave your experience with us. We're happy to hear that you have supportive and caring team leads. We strive to continuously improve and ensure that all employees feel valued and supported. Your feedback is valuable as we work towards providing the appropriate means for success and fostering a compassionate and caring culture. Thank you for being a part of our team. We appreciate your dedication and contributions. If you have any further feedback or suggestions, please feel free to share.

3.0

May 17, 2023

poor management

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

good pay and nice schedule

Cons

poor management skills and lacks communication

Percepta Response

3y

Hey there! Thanks for sharing your thoughts and experience as a former Customer Service Representative. We appreciate your feedback. It's awesome to hear that you enjoyed the good pay and schedule. We understand your concerns about poor management skills and communication. Rest assured, we take these issues seriously and are continuously working to improve in these areas. Your feedback is invaluable in helping us grow and create a better work environment for everyone. Thanks again for your input! If you have any more suggestions or ideas, feel free to share. Best of luck in your future endeavors!

Viewing 337 - 339 of 977 Reviews

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Awesome place to work

Much improvement to be made

poor management

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