Does Percepta pay their employees well?

According to anonymously submitted Glassdoor reviews, Percepta employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Percepta. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Percepta?

65% of Percepta employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Percepta 3.7 out of 5 for work life balance, 3.7 for culture and values and 3.4 for career opportunities.

What are the top reviewed jobs at Percepta?

Customer Service Representative (102) , Customer Experience Specialist (59) , Case Manager (30) , Customer Service Representative (CSR) (24) , Zone Manager (21) , Instructional Designer (14) , Customer Service Manager (13) , Business Analyst (11) , Customer Service (11) , Customer Service Specialist (11) , Manager (11) , Operations Supervisor (11) , FordPass Guide (9) , Business Operations Manager (8) , Concierge (8)

What are the pros of working at Percepta according to real employee reviews?

"Good pay and attentive to training" ((in 76 reviews)); "Good training, 3 days work from home" ((in 68 reviews)); "The benefits are great." ((in 41 reviews)); "The people you work with are great and friendly" ((in 36 reviews)); "Good training and a change to get ahead" ((in 35 reviews))

What are the cons of working at Percepta according to real employee reviews?

"Many supervisors have not had proper leadership education, so poor leadership can ensue." ((in 15 reviews)); "Awful upper management, tripled my pay in 4 yes once I left this sh1tshow" ((in 13 reviews)); "A very unstable and absent leadership, HR that nobody trusts and fires people that do a good job at will just because HR doesn't like them." ((in 11 reviews)); "No bonuses" ((in 10 reviews)); "And there was a ton of favoritism and nepotism." ((in 10 reviews))

What are employees saying about Percepta layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Percepta layoffs and their outlook for job security at Percepta in 2026.

What are the top reviewed Percepta locations?

Melbourne , Houston , Dearborn , Asheville , Allen Park , Mahwah , Palm Bay , Detroit , San Antonio , Rockleigh , Tempe , Denver , Atlanta , Jersey City , Chantilly , Houston , Ann Arbor , Flint , Lansing , Okemos , Mexico , Hendersonville , Mars Hill , Dallas , Houston , Cordova , Cincinnati , Irvine , Concord , Ormond Beach

Percepta reviews

3.6

65% would recommend to a friend

(977 total reviews)

Thomas Monaghan

40% approve of CEO

61% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (977 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Percepta has an employee rating of 3.6 out of 5 stars, based on 977 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

977 reviews

1.0

May 1, 2023

Hierarchy

Team leader

Recommend

CEO approval

Business Outlook

Pros

Decent Pay and Growth opportunity

Cons

They hire people from upper management with no experience with the company the effects trickle down. Also if they don't like you they will make there job to terminate at the first opportunity.

Percepta Response

3y

We're sorry that you had a negative experience working with us. We value all positive and negative feedback, as it helps us improve and provide a better work environment for our employees. We'd appreciate the opportunity to discuss your concerns further so we can understand how to address them. Please reach out to us at percepta.hr@percepta.com.

4.0

Apr 25, 2023

Great Company/Horrible Supervisors

Customer experience specialist

Recommend

CEO approval

Business Outlook

Pros

Percepta is a great company with lots of good people.

Cons

Supervisors show favoritism and upper management and HR do not respond timely when there is a problem l, that could possibly be resolved. Some supervisors have a since of superiority and it shows and they are not professional, yet they pick on the agents and create an environment that makes it impossible for you to do your best. Supervisors need more empathy for agent training.

Percepta Response

3y

Thanks for leaving your thorough review. It sounds like there have been some challenges for you and other agents. We take all feedback seriously and strive to ensure our employees feel supported and respected. We're constantly looking for ways to improve our training, communication, and support systems to ensure our agents have what they need to be successful. Please reach out to percepta.hr@percepta.com to discuss this further, as we'd like to find a way to address these concerns. We appreciate all you did during your time at Percepta and wish you the best of luck in your future endeavors.

5.0

Apr 17, 2023

Freat employer

Account manager

Recommend

CEO approval

Business Outlook

Pros

Nice work atmosphere Good work-life balance Office snacks Working from home Growth

Cons

Salary Work load Disorganized Not working from abroad No help with inflation

Percepta Response

3y

We're so glad to hear that you're loving the Percepta atmosphere, work-life balance, and the opportunity to work from home and grow! Our team takes a lot of pride in the culture we've created, so it's great to know that you're enjoying it! Keep up the good work! :)

Viewing 349 - 351 of 977 Reviews

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Jobs at Percepta

Customer Service Representative

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Concierge Customer Service Representative

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Percepta

Percepta reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Hierarchy

Great Company/Horrible Supervisors

Freat employer

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Jobs at Percepta