Does Percepta pay their employees well?

According to anonymously submitted Glassdoor reviews, Percepta employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Percepta. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Percepta?

65% of Percepta employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Percepta 3.7 out of 5 for work life balance, 3.7 for culture and values and 3.4 for career opportunities.

What are the top reviewed jobs at Percepta?

Customer Service Representative (102) , Customer Experience Specialist (59) , Case Manager (30) , Customer Service Representative (CSR) (24) , Zone Manager (21) , Instructional Designer (14) , Customer Service Manager (13) , Business Analyst (11) , Customer Service (11) , Customer Service Specialist (11) , Manager (11) , Operations Supervisor (11) , FordPass Guide (9) , Business Operations Manager (8) , Concierge (8)

What are the pros of working at Percepta according to real employee reviews?

"Good pay and attentive to training" ((in 76 reviews)); "Work from home on company provided equipment is amazing!" ((in 70 reviews)); "Benefits are good and explained well during training" ((in 43 reviews)); "The people you work with are great and friendly" ((in 38 reviews)); "percepta provides great training to help you be prepared for the job your hired for" ((in 34 reviews))

What are the cons of working at Percepta according to real employee reviews?

"Poor management mainly" ((in 41 reviews)); "Awful upper management, tripled my pay in 4 yes once I left this sh1tshow" ((in 14 reviews)); "A very unstable and absent leadership, HR that nobody trusts and fires people that do a good job at will just because HR doesn't like them." ((in 12 reviews)); "No bonuses" ((in 10 reviews)); "Supervisors don’t know what they are doing and don’t care about employees." ((in 10 reviews))

What are employees saying about Percepta layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Percepta layoffs and their outlook for job security at Percepta in 2026.

What are the top reviewed Percepta locations?

Melbourne , Houston , Dearborn , Asheville , Allen Park , Mahwah , Palm Bay , Detroit , San Antonio , Rockleigh , Tempe , Denver , Atlanta , Jersey City , Chantilly , Houston , Ann Arbor , Flint , Lansing , Okemos , Mexico , Hendersonville , Mars Hill , Dallas , Houston , Cordova , Cincinnati , Irvine , Concord , Ormond Beach

Percepta reviews

3.6

65% would recommend to a friend

(977 total reviews)

Thomas Monaghan

40% approve of CEO

61% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.7

Culture & values

3.7

Work/Life balance

3.5

Senior management

3.4

Compensation and benefits

3.4

Career opportunities

Percepta has an employee rating of 3.6 out of 5 stars, based on 977 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

977 reviews

3.0

Apr 14, 2023

Great experience

Case manager

Recommend

CEO approval

Business Outlook

Pros

Pays well Great benefits Great schedule

Cons

HR is not so understanding in real life situations when things arise

Percepta Response

3y

Thanks for the honest review! We always appreciate feedback from our former employees. We strive to create an environment where everyone can feel supported, so we'll definitely take your comments into consideration. We're glad to hear that you enjoyed the pay, benefits, and schedule while working with us. Have a great day!

5.0

Apr 13, 2023

Its good

Quality assurance specialist

Recommend

CEO approval

Business Outlook

Pros

Good work environment as a whole

Cons

Meh for competitive wage and salary

Percepta Response

3y

We are beaming with joy from hearing about your positive experience at Percepta and are so thrilled to hear your working environment is fun and fulfilling. If you have suggestions to improve the employee or customer experience, please email percepta.hr@percepta.com. Keep up the excellent work!

3.0

Mar 30, 2023

Not recommended

Senior manager

Recommend

CEO approval

Business Outlook

Pros

OK if you work in a call centre core business, otherwise avoid

Cons

Weak leadership, managers promoted beyond their capabilities

Percepta Response

3y

Thank you for your review. We truly value all feedback, good and bad, so we can learn how to enhance the employee experience at Percepta. We encourage you to reach out to Percepta.hr@Percepta.com so we can better understand your situation We appreciate all you do to take care of our customers. Keep up the great work.

Viewing 352 - 354 of 977 Reviews

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Jobs at Percepta

Customer Service Representative

Customer Care Representative

Concierge Customer Service Representative

Automotive Customer Service Representative

Customer Service Representative

Percepta

Percepta reviews

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Reviews by job title

Great experience

Its good

Not recommended

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