Does Percepta pay their employees well?

According to anonymously submitted Glassdoor reviews, Percepta employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Percepta. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Percepta?

65% of Percepta employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Percepta 3.7 out of 5 for work life balance, 3.7 for culture and values and 3.4 for career opportunities.

What are the top reviewed jobs at Percepta?

Customer Service Representative (102) , Customer Experience Specialist (59) , Case Manager (30) , Customer Service Representative (CSR) (24) , Zone Manager (21) , Instructional Designer (14) , Customer Service Manager (13) , Business Analyst (11) , Customer Service (11) , Customer Service Specialist (11) , Manager (11) , Operations Supervisor (11) , FordPass Guide (9) , Business Operations Manager (8) , Concierge (8)

What are the pros of working at Percepta according to real employee reviews?

"Good pay and attentive to training" ((in 76 reviews)); "Work from home on company provided equipment is amazing!" ((in 70 reviews)); "Benefits are good and explained well during training" ((in 43 reviews)); "The people you work with are great and friendly" ((in 38 reviews)); "percepta provides great training to help you be prepared for the job your hired for" ((in 34 reviews))

What are the cons of working at Percepta according to real employee reviews?

"Poor management mainly" ((in 41 reviews)); "Awful upper management, tripled my pay in 4 yes once I left this sh1tshow" ((in 14 reviews)); "A very unstable and absent leadership, HR that nobody trusts and fires people that do a good job at will just because HR doesn't like them." ((in 12 reviews)); "No bonuses" ((in 10 reviews)); "Supervisors don’t know what they are doing and don’t care about employees." ((in 10 reviews))

What are employees saying about Percepta layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Percepta layoffs and their outlook for job security at Percepta in 2026.

What are the top reviewed Percepta locations?

Melbourne , Houston , Dearborn , Asheville , Allen Park , Mahwah , Palm Bay , Detroit , San Antonio , Rockleigh , Tempe , Denver , Atlanta , Jersey City , Chantilly , Houston , Ann Arbor , Flint , Lansing , Okemos , Mexico , Hendersonville , Mars Hill , Dallas , Houston , Cordova , Cincinnati , Irvine , Concord , Ormond Beach

Percepta reviews

3.6

65% would recommend to a friend

(977 total reviews)

Thomas Monaghan

40% approve of CEO

61% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (977 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Percepta has an employee rating of 3.6 out of 5 stars, based on 977 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

977 reviews

3.0

Mar 17, 2023

Management is not reliable

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Benefits, remote, coworkers that make it bearable and remote

Cons

Management, their business practices and lack of communication and empathy to their employees

Percepta Response

3y

Thank you for leaving your review and sharing your experience. We are happy to hear your experience has been a great one overall, and we appreciate everything you do to make Percepta a successful organization. Keep up the excellent work!

5.0

Mar 17, 2023

Job Description

Tier 1 customer service representative

Recommend

CEO approval

Business Outlook

Pros

Great colleagues. Work is made easier. Less hassle.

Cons

Not for the weak hearts

Percepta Response

3y

Thank you for leaving an incredible review! We work hard to create a fun and collaborative working atmosphere at Percepta. If you have any suggestions on how to make the employee or customer experience better, please email percepta.hr@percepta.com. Thank you for all you do!

5.0

Mar 8, 2023

Good

Customer support representative

Recommend

CEO approval

Business Outlook

Pros

Job security is a great perk

Cons

I am not sure what to write as I only want 12 months of access

Percepta Response

3y

We appreciate you taking the time to share your positive experience at Percepta. It brings us great joy to hear that the team has provided you with an atmosphere that is uplifting, positive, and feels like family. Your feedback about feeling valued and motivated in your position is truly appreciated, and we are grateful for your kind words about the company. We are honored to have you as a member of the Percepta team!

Viewing 361 - 363 of 977 Reviews

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Jobs at Percepta

Customer Service Representative

Customer Care Representative

Concierge Customer Service Representative

Automotive Customer Service Representative

Customer Service Representative

Percepta

Percepta reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Management is not reliable

Job Description

Good

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Jobs at Percepta