Does Percepta pay their employees well?

According to anonymously submitted Glassdoor reviews, Percepta employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Percepta. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Percepta?

65% of Percepta employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Percepta 3.7 out of 5 for work life balance, 3.7 for culture and values and 3.4 for career opportunities.

What are the top reviewed jobs at Percepta?

Customer Service Representative (102) , Customer Experience Specialist (59) , Case Manager (30) , Customer Service Representative (CSR) (24) , Zone Manager (21) , Instructional Designer (14) , Customer Service Manager (13) , Business Analyst (11) , Customer Service (11) , Customer Service Specialist (11) , Manager (11) , Operations Supervisor (11) , FordPass Guide (9) , Business Operations Manager (8) , Concierge (8)

What are the pros of working at Percepta according to real employee reviews?

"Good pay and attentive to training" ((in 76 reviews)); "Work from home on company provided equipment is amazing!" ((in 70 reviews)); "Benefits are good and explained well during training" ((in 43 reviews)); "The people you work with are great and friendly" ((in 38 reviews)); "percepta provides great training to help you be prepared for the job your hired for" ((in 34 reviews))

What are the cons of working at Percepta according to real employee reviews?

"Poor management mainly" ((in 41 reviews)); "Awful upper management, tripled my pay in 4 yes once I left this sh1tshow" ((in 14 reviews)); "A very unstable and absent leadership, HR that nobody trusts and fires people that do a good job at will just because HR doesn't like them." ((in 12 reviews)); "No bonuses" ((in 10 reviews)); "Supervisors don’t know what they are doing and don’t care about employees." ((in 10 reviews))

What are employees saying about Percepta layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Percepta layoffs and their outlook for job security at Percepta in 2026.

What are the top reviewed Percepta locations?

Melbourne , Houston , Dearborn , Asheville , Allen Park , Mahwah , Palm Bay , Detroit , San Antonio , Rockleigh , Tempe , Denver , Atlanta , Jersey City , Chantilly , Houston , Ann Arbor , Flint , Lansing , Okemos , Mexico , Hendersonville , Mars Hill , Dallas , Houston , Cordova , Cincinnati , Irvine , Concord , Ormond Beach

Percepta reviews

3.6

65% would recommend to a friend

(977 total reviews)

Thomas Monaghan

40% approve of CEO

61% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.7

Culture & values

3.7

Work/Life balance

3.5

Senior management

3.4

Compensation and benefits

3.4

Career opportunities

Percepta has an employee rating of 3.6 out of 5 stars, based on 977 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

977 reviews

4.0

Feb 28, 2023

A lot of work

Zone manager

Recommend

CEO approval

Business Outlook

Pros

Family oriented, hybrid working, good management

Cons

A lot of work and the pay and benefits are far less than Ford

Percepta Response

3y

We appreciate you taking the time to share your positive experience at Percepta. It brings us great joy to hear that the team has provided you with an atmosphere that is uplifting, positive, and feels like family. Your feedback about feeling valued and motivated in your position is truly appreciated, and we are grateful for your kind words about the company. We are honored to have you as a member of the Percepta team!

5.0

Feb 21, 2023

Great Team

Case manager

Recommend

CEO approval

Business Outlook

Pros

Team spirit, positive and family feel

Cons

workload is high, no further cons

Percepta Response

3y

Thank you for sharing your positive experience at Percepta. We are thrilled to hear that you have found the team has an uplifting, positive, and family feel. We are glad that you feel valued and motivated in your role, and we appreciate your kind words about the company. Thank you for being a part of the Percepta team!

3.0

Feb 19, 2023

Underpaid and overworked

Agent

Recommend

CEO approval

Business Outlook

Pros

Job security is pretty good, they hardly fire anyone

Cons

Micromanagement, low pay and raises, insurance sucks

Percepta Response

3y

Thank you for your review and feedback. We do our best to offer a competitive benefits package for our employees and create an environment of growth and talent mobility. It is one of the many perks while working at Percepta. We want to hear more about your situation so we can improve the employee experience. Please email percepta.hr@percepta.com so we can discuss this further.

Viewing 367 - 369 of 977 Reviews

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Jobs at Percepta

Customer Service Representative

Customer Care Representative

Concierge Customer Service Representative

Escalation Support Specialist (Automotive Customer Support)

Concierge Customer Service Representative

Percepta

Percepta reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

A lot of work

Great Team

Underpaid and overworked

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