Does Percepta pay their employees well?

According to anonymously submitted Glassdoor reviews, Percepta employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Percepta. This rating has been stable over the past 12 months.

How satisfied are employees working at Percepta?

67% of Percepta employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Percepta 3.8 out of 5 for work life balance, 3.7 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Percepta?

Customer Service Representative (102) , Customer Experience Specialist (59) , Case Manager (30) , Customer Service Representative (CSR) (24) , Zone Manager (21) , Instructional Designer (14) , Customer Service Manager (13) , Business Analyst (11) , Customer Service (11) , Customer Service Specialist (11) , Manager (11) , Operations Supervisor (11) , FordPass Guide (9) , Business Operations Manager (8) , Concierge (8)

What are the pros of working at Percepta according to real employee reviews?

"Good pay and attentive to training" ((in 77 reviews)); "Being able to work from home is great." ((in 63 reviews)); "Benefits are good and explained well during training" ((in 42 reviews)); "Good training and a change to get ahead" ((in 37 reviews)); "The people you work with are great and friendly" ((in 32 reviews))

What are the cons of working at Percepta according to real employee reviews?

"Poor management mainly" ((in 44 reviews)); "Many supervisors have not had proper leadership education, so poor leadership can ensue." ((in 14 reviews)); "Awful upper management, tripled my pay in 4 yes once I left this sh1tshow" ((in 12 reviews)); "Supervisors don’t know what they are doing and don’t care about employees." ((in 11 reviews)); "A very unstable and absent leadership, HR that nobody trusts and fires people that do a good job at will just because HR doesn't like them." ((in 11 reviews))

What are employees saying about Percepta layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Percepta layoffs and their outlook for job security at Percepta in 2026.

What are the top reviewed Percepta locations?

Melbourne , Houston , Dearborn , Asheville , Allen Park , Mahwah , Palm Bay , Detroit , San Antonio , Rockleigh , Tempe , Denver , Atlanta , Jersey City , Chantilly , Houston , Ann Arbor , Flint , Lansing , Okemos , Mexico , Hendersonville , Mars Hill , Dallas , Houston , Cordova , Cincinnati , Irvine , Concord , Ormond Beach

Percepta reviews

3.6

67% would recommend to a friend

(977 total reviews)

Thomas Monaghan

78% approve of CEO

63% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (977 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Percepta has an employee rating of 3.6 out of 5 stars, based on 977 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

977 reviews

5.0

Dec 4, 2023

Company Rating

Team lead

Recommend

CEO approval

Business Outlook

Pros

Unwavering Support Employee Recognition Career advancement My home away from home

Cons

Working Hybrid Working Hybrid Working Hybrid Working Hybrid

Percepta Response

2y

Thank you for sharing your positive feedback! We're thrilled to hear about your long tenure with Percepta and that you feel supported and recognized in your role. We understand that the transition to a hybrid work model may present challenges, and we appreciate your patience and adaptability during this time. At Percepta, we're committed to providing opportunities for career advancement and fostering a supportive work environment where employees can thrive. Your dedication to our company is truly valued, and we're grateful to have you as part of our team. If you have any further suggestions or feedback, please feel free to share.

4.0

Dec 3, 2023

Great staff to work with

Customer experience specialist

Recommend

CEO approval

Business Outlook

Pros

Quick promotion opportunity once you get your rhythm.

Cons

Case management can be overwhelming

Percepta Response

2y

Thank you for sharing your feedback! We're delighted to hear that you enjoy working with our staff and appreciate the quick promotion opportunities at Percepta. Your input is valuable, and we're continuously working to improve processes and streamline workflows to ensure a positive experience for our employees. We're grateful for your dedication to our team, and if you have any further suggestions or feedback, please feel free to share.

4.0

Nov 28, 2023

New Hire Review

Customer service agent

Recommend

CEO approval

Business Outlook

Pros

Atmosphere, co-workers, setting, perci-points, it's an easy job.

Cons

Ford's policies are structured in a way that puts the customers at a loss. As a customer service rep at heart, it's difficult deescalating customers who have every right to be upset.

Percepta Response

2y

Thank you for sharing your feedback! We're glad to hear that you appreciate the positive atmosphere, your co-workers, and the overall setting at Percepta. Your input regarding career progression and promoting individuals who are passionate about helping others is valuable! We're grateful for your contributions to Percepta, and if you have any further suggestions or feedback, please feel free to share.

Viewing 370 - 372 of 977 Reviews

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Percepta reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Company Rating

Great staff to work with

New Hire Review

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Jobs at Percepta