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      Percepta

      Engaged Employer

      Percepta reviews

      3.6

      65% would recommend to a friend

      (977 total reviews)

      Thomas Monaghan

      40% approve of CEO

      61% positive business outlook

      Ratings by demographic groups

      Percepta has an employee rating of 3.6 out of 5 stars, based on 977 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

      Reviews by job title

      977 reviews
      3.0
      Jan 25, 2023

      Overworked

      Customer experience specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good benefits, higher pay than most call centers

      Cons

      I've been here 2 years and on my 4th supervisor. The process is always changing making more work for the agents but not more pay. The team leads harass you about Aux codes all day

      avatar
      Percepta Response
      3y
      Thank you for taking the time to share your feedback with us. We are glad to hear that you have found the benefits and pay to be positive. We value all feedback, both positive and negative, as it helps us identify areas where we can improve. We would like to invite you to reach out to us at percepta.hr@percepta.com so that we can discuss your concerns and work towards finding a resolution. Thank you again for your input.
      4.0
      Jan 24, 2023

      Team player

      Customer service
      Recommend
      CEO approval
      Business Outlook

      Pros

      Stable job . Was work from home

      Cons

      No growth for employees. No bonuses

      avatar
      Percepta Response
      3y
      Thank you for sharing your review. We're excited to hear that your time at Percepta was a positive experience. We also believe that Talent Mobility is one of the many perks of working at Percepta. We are fortunate to have multiple leaders who started as agents and have since grown into senior leaders and others having various positions throughout the company. Thank you for taking care of our customers during your tenure. We truly appreciate it and wish you the best in your future endeavors.
      1.0
      Jan 23, 2023

      Drama, Drama, Drama

      Client service manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Decent-ish pay, eventual work from home option IF you’re lucky. Paid training. Fairly easy work, if you are fast with computers and can handle angry clients.

      Cons

      Way too much corporate drama. Lots of pettiness. Supervisors are very hit or miss and if you get a bad one, be prepared to be ignored, berated, and asked uncomfortably personal questions. Definitely not understanding of employee emergencies. If you are expecting a child, DO NOT WORK HERE! HR is a total joke and make very accusatory statements towards you. Not to mention it’s apparently taboo to use HR’s open door policy. Be prepared to have your supervisors micromanaging every single interaction you have and question you mercilessly when you go above their heads. Ask one question, get multiple different answers and be punished if you take advice from the wrong supervisor. Super cliquey, can’t trust anybody. Again, drama, drama, drama.

      avatar
      Percepta Response
      3y
      We are sorry to hear that your experience at Percepta has not been positive. We value all positive and negative feedback, as it helps us identify areas where we can improve. We encourage you to reach out to us directly at percepta.hr@percepta.com so that we can discuss your specific experiences and work towards finding a resolution. We apologize for any negative experiences you may have had and will do our best to create a better working environment for you and all our employees.
      Viewing 379 - 381 of 977 Reviews
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      ReviewsPercepta reviews

      Glassdoor has 1,043 Percepta reviews submitted anonymously by Percepta employees. Read employee reviews and ratings on Glassdoor to decide if Percepta is right for you.