Does Percepta pay their employees well?

According to anonymously submitted Glassdoor reviews, Percepta employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Percepta. This rating has been stable over the past 12 months.

How satisfied are employees working at Percepta?

67% of Percepta employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Percepta 3.8 out of 5 for work life balance, 3.7 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Percepta?

Customer Service Representative (102) , Customer Experience Specialist (59) , Case Manager (30) , Customer Service Representative (CSR) (24) , Zone Manager (21) , Instructional Designer (14) , Customer Service Manager (13) , Business Analyst (11) , Customer Service (11) , Customer Service Specialist (11) , Manager (11) , Operations Supervisor (11) , FordPass Guide (9) , Business Operations Manager (8) , Concierge (8)

What are the pros of working at Percepta according to real employee reviews?

"Good pay and attentive to training" ((in 74 reviews)); "Work from home on company provided equipment is amazing!" ((in 70 reviews)); "The benefits are great." ((in 40 reviews)); "The people you work with are great and friendly" ((in 35 reviews)); "Great team and good to work" ((in 30 reviews))

What are the cons of working at Percepta according to real employee reviews?

"Horrible Training and Onboarding Process" ((in 34 reviews)); "Many supervisors have not had proper leadership education, so poor leadership can ensue." ((in 14 reviews)); "Awful upper management, tripled my pay in 4 yes once I left this sh1tshow" ((in 12 reviews)); "A very unstable and absent leadership, HR that nobody trusts and fires people that do a good job at will just because HR doesn't like them." ((in 12 reviews)); "Supervisors don’t know what they are doing and don’t care about employees." ((in 10 reviews))

What are employees saying about Percepta layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Percepta layoffs and their outlook for job security at Percepta in 2026.

What are the top reviewed Percepta locations?

Melbourne , Houston , Dearborn , Asheville , Allen Park , Mahwah , Palm Bay , Detroit , San Antonio , Rockleigh , Tempe , Denver , Atlanta , Jersey City , Chantilly , Houston , Ann Arbor , Flint , Lansing , Okemos , Mexico , Hendersonville , Mars Hill , Dallas , Houston , Cordova , Cincinnati , Irvine , Concord , Ormond Beach

Percepta reviews

3.6

67% would recommend to a friend

(977 total reviews)

Thomas Monaghan

78% approve of CEO

63% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (977 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Percepta has an employee rating of 3.6 out of 5 stars, based on 977 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

977 reviews

3.0

Aug 8, 2023

Micromanagement

Bilingual french-english customer service representative

Recommend

CEO approval

Business Outlook

Pros

Work remote, flexible schedule and good health insurance.

Cons

Micromanage, rude supervisors and lack of proper training.

Percepta Response

2y

Thank you for sharing your thoughts! We're thrilled that you enjoyed the perks of remote work, a flexible schedule, and our health insurance benefits. We appreciate your feedback, as it helps us continually improve. We wish you all the best in your future endeavors!

1.0

Aug 7, 2023

Luxury if you are the customer

Luxury concierge

Recommend

CEO approval

Business Outlook

Pros

Co-workers decent benefits decent training

Cons

Toxic work environment Pay Help not available when needed

Percepta Response

2y

Thank you for taking the time to share your experience at Percepta. We're glad to hear that you found our co-workers, benefits, and training to be positive aspects of your time with Percepta. We always aim to create a supportive and enriching environment for our team. While we're sorry to hear about some of the challenges you faced, we're committed to continuously improving. Your feedback is valuable and helps us grow. Wishing you all the best in your future endeavors!

4.0

Aug 7, 2023

Decent base pay

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Had a flexible schedule Good benefits

Cons

process changes frequently Could have better Compensation and bonuses

Percepta Response

2y

Thank you for sharing your thoughts on your time at Percepta! We're thrilled to hear that you enjoyed the flexible schedule and the good benefits we offer. Your feedback is valuable as we continue to strive for improvement. We appreciate your hard work as a Customer Service Representative and wish you all the best in your future endeavors. Keep shining bright!

Viewing 388 - 390 of 977 Reviews

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Percepta

Percepta reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Micromanagement

Luxury if you are the customer

Decent base pay

Top companies for "Compensation and Benefits" near you

Jobs at Percepta