Does Percepta pay their employees well?

According to anonymously submitted Glassdoor reviews, Percepta employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Percepta. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Percepta?

65% of Percepta employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Percepta 3.7 out of 5 for work life balance, 3.7 for culture and values and 3.4 for career opportunities.

What are the top reviewed jobs at Percepta?

Customer Service Representative (102) , Customer Experience Specialist (59) , Case Manager (30) , Customer Service Representative (CSR) (24) , Zone Manager (21) , Instructional Designer (14) , Customer Service Manager (13) , Business Analyst (11) , Customer Service (11) , Customer Service Specialist (11) , Manager (11) , Operations Supervisor (11) , FordPass Guide (9) , Business Operations Manager (8) , Concierge (8)

What are the pros of working at Percepta according to real employee reviews?

"Good pay and attentive to training" ((in 74 reviews)); "Work from home set up is great!" ((in 72 reviews)); "Benefits are good and explained well during training" ((in 43 reviews)); "The people you work with are great and friendly" ((in 35 reviews)); "Great team and good to work" ((in 31 reviews))

What are the cons of working at Percepta according to real employee reviews?

"Poor management mainly" ((in 43 reviews)); "Awful upper management, tripled my pay in 4 yes once I left this sh1tshow" ((in 15 reviews)); "Supervisors don’t know what they are doing and don’t care about employees." ((in 11 reviews)); "A very unstable and absent leadership, HR that nobody trusts and fires people that do a good job at will just because HR doesn't like them." ((in 11 reviews)); "supervisors are overworked." ((in 10 reviews))

What are employees saying about Percepta layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Percepta layoffs and their outlook for job security at Percepta in 2026.

What are the top reviewed Percepta locations?

Melbourne , Houston , Dearborn , Asheville , Allen Park , Mahwah , Palm Bay , Detroit , San Antonio , Rockleigh , Tempe , Denver , Atlanta , Jersey City , Chantilly , Houston , Ann Arbor , Flint , Lansing , Okemos , Mexico , Hendersonville , Mars Hill , Dallas , Houston , Cordova , Cincinnati , Irvine , Concord , Ormond Beach

Percepta reviews

3.6

65% would recommend to a friend

(977 total reviews)

Thomas Monaghan

45% approve of CEO

62% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.7

Culture & values

3.7

Work/Life balance

3.5

Senior management

3.4

Compensation and benefits

3.4

Career opportunities

Percepta has an employee rating of 3.6 out of 5 stars, based on 977 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

977 reviews

4.0

Dec 1, 2022

Love this company

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Great communication, good pay !

Cons

Hiring process extremely long . Hiring instructions little confusing..

Percepta Response

3y

Thank you for your review and for telling us about your experience with Percepta. We would like to hear more about the hiring process you mentioned and how we can improve this for future applicants. Reach out to percepta.hr@percepta.com. Thanks for all you do on the frontline and for making our customers happy. We truly appreciate all you do!

4.0

Nov 23, 2022

Overall a very good company

Claims adjudicator

Recommend

CEO approval

Business Outlook

Pros

They do well to balance expectations and compensation.

Cons

Can be a difficult job for some people as phone work can be stressful at times.

Percepta Response

3y

Thank you for your thorough review and feedback. We are proud you had a positive experience during your time at Percepta. If you are ever interested in returning, reach out to a recruiter or drop us a line. We wish you the best in your future endeavors.

5.0

Nov 17, 2022

It’ll do

Case manager

Recommend

CEO approval

Business Outlook

Pros

Good people Plentiful of benifits Work from home mostly Salary is okay for the role

Cons

Stressful work load Garages aren’t helpful So many issues with the product

Percepta Response

3y

Thank you for your amazing review and for sharing your experience with us. We are so happy to hear your experience has been a positive one and appreciate all you do to keep our customers happy. Without you, and our people on the frontline, Percepta would not be successful. Keep up the great work, and please reach out to percepta.hr@percepta.com if you have any suggestions to make improvements to the employee or customer experience.

Viewing 400 - 402 of 977 Reviews

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Love this company

Overall a very good company

It’ll do

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