Does Percepta pay their employees well?

According to anonymously submitted Glassdoor reviews, Percepta employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Percepta. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Percepta?

65% of Percepta employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Percepta 3.7 out of 5 for work life balance, 3.7 for culture and values and 3.4 for career opportunities.

What are the top reviewed jobs at Percepta?

Customer Service Representative (102) , Customer Experience Specialist (59) , Case Manager (30) , Customer Service Representative (CSR) (24) , Zone Manager (21) , Instructional Designer (14) , Customer Service Manager (13) , Business Analyst (11) , Customer Service (11) , Customer Service Specialist (11) , Manager (11) , Operations Supervisor (11) , FordPass Guide (9) , Business Operations Manager (8) , Concierge (8)

What are the pros of working at Percepta according to real employee reviews?

"Good pay and attentive to training" ((in 73 reviews)); "Flexible schedules, PTO, Work from home" ((in 66 reviews)); "Benefits are good and explained well during training" ((in 42 reviews)); "The people you work with are great and friendly" ((in 38 reviews)); "The kb team at percepta is a great group of people that always help each other." ((in 33 reviews))

What are the cons of working at Percepta according to real employee reviews?

"Poor management mainly" ((in 44 reviews)); "Awful upper management, tripled my pay in 4 yes once I left this sh1tshow" ((in 14 reviews)); "supervisors are overworked." ((in 13 reviews)); "Supervisors don’t know what they are doing and don’t care about employees." ((in 10 reviews)); "No bonuses" ((in 9 reviews))

What are employees saying about Percepta layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Percepta layoffs and their outlook for job security at Percepta in 2026.

What are the top reviewed Percepta locations?

Melbourne , Houston , Dearborn , Asheville , Allen Park , Mahwah , Palm Bay , Detroit , San Antonio , Rockleigh , Tempe , Denver , Atlanta , Jersey City , Chantilly , Houston , Ann Arbor , Flint , Lansing , Okemos , Mexico , Hendersonville , Mars Hill , Dallas , Houston , Cordova , Cincinnati , Irvine , Concord , Ormond Beach

Percepta reviews

3.6

65% would recommend to a friend

(977 total reviews)

Thomas Monaghan

45% approve of CEO

62% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (977 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Percepta has an employee rating of 3.6 out of 5 stars, based on 977 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

977 reviews

5.0

Nov 7, 2022

Recommend to anyone who can sit in front of a PC all day

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Percepta has many departments in within, there could always be more opportunities along the way.

Cons

Left for personal reasons. Percepta didn’t really showed me anything negative!

Percepta Response

3y

We are so happy to hear that you had a wonderful experience while at Percepta. We love to promote and hire from within - it's one of the significant perks of being on the Percepta team. Thanks for everything you did to help keep our customers happy. If you ever have any interest in returning, please reach out to one of our recruiters or apply online. We wish you the best in your future endeavors.

1.0

Nov 1, 2022

Better companies out there

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

-They offer remote or hybrid options

Cons

-Expensive health insurance -Not enough PTO days -No room to grow -Many payroll mistakes -Lack of communication between their client and the employees -No tolerance to human mistakes -High turn over (many people quitting or getting fired)

Percepta Response

3y

Thank you for your review and feedback. We do our best to offer a competitive benefits package for our employees and create an environment of growth and talent mobility. It is one of the many perks while working at Percepta. We would like to hear more about your situation so we can improve the employee experience. Please email percepta.hr@percepta.com so we can discuss this further. We really appreciate it and wish you all the best in your future endeavors.

3.0

Oct 31, 2022

Call Center Work, pays the bills.

Concierge specialist

Recommend

CEO approval

Business Outlook

Pros

Health insurance Full time work Benefits package and PTO

Cons

Low pay Issues with systems in order to preform job function Asked to flex multiple departments and product lines without proper compensation (extra work for no pay)

Percepta Response

3y

We appreciate the time you took to leave your review. We are continuously learning, growing, and evolving as a company and welcome all feedback. If you're open to it, please reach out to us to share your concerns more specifically at Percepta.HR@Percepta.com so we can ensure we are providing an excellent employee experience for all. Thanks!

Viewing 403 - 405 of 977 Reviews

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Jobs at Percepta

Customer Service Representative

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Percepta

Percepta reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Recommend to anyone who can sit in front of a PC all day

Better companies out there

Call Center Work, pays the bills.

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Jobs at Percepta