Does Percepta pay their employees well?

According to anonymously submitted Glassdoor reviews, Percepta employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Percepta. This rating has been stable over the past 12 months.

How satisfied are employees working at Percepta?

68% of Percepta employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Percepta 3.8 out of 5 for work life balance, 3.8 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Percepta?

Customer Service Representative (102) , Customer Experience Specialist (59) , Case Manager (30) , Customer Service Representative (CSR) (24) , Zone Manager (21) , Customer Service Manager (13) , Instructional Designer (13) , Business Analyst (11) , Customer Service (11) , Customer Service Specialist (11) , Manager (11) , Operations Supervisor (11) , FordPass Guide (9) , Business Operations Manager (8) , Concierge (8)

What are the pros of working at Percepta according to real employee reviews?

"Good pay and attentive to training" ((in 69 reviews)); "Being able to work from home is great." ((in 64 reviews)); "Benefits are good and explained well during training" ((in 47 reviews)); "The kb team at percepta is a great group of people that always help each other." ((in 38 reviews)); "The people you work with are great and friendly" ((in 35 reviews))

What are the cons of working at Percepta according to real employee reviews?

"Poor management mainly" ((in 44 reviews)); "Awful upper management, tripled my pay in 4 yes once I left this sh1tshow" ((in 16 reviews)); "A very unstable and absent leadership, HR that nobody trusts and fires people that do a good job at will just because HR doesn't like them." ((in 12 reviews)); "Many supervisors have not had proper leadership education, so poor leadership can ensue." ((in 11 reviews)); "Supervisors don’t know what they are doing and don’t care about employees." ((in 10 reviews))

What are employees saying about Percepta layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Percepta layoffs and their outlook for job security at Percepta in 2026.

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Percepta

Percepta reviews

3.6

68% would recommend to a friend

(973 total reviews)

Thomas Monaghan

78% approve of CEO

64% positive business outlook

Ratings by category

4.1

Diversity & inclusion

3.8

Culture & values

3.8

Work/Life balance

3.6

Senior management

3.5

Compensation and benefits

3.5

Career opportunities

Percepta has an employee rating of 3.6 out of 5 stars, based on 973 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

973 reviews

4.0

Oct 8, 2025

It's a steady Job

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Steady pay and health benefits

Cons

Sometimes the structure is all over the place.

Percepta Response

8mo

Thanks for sharing your experience and for being part of the Percepta team! We’re glad you value the steady work and benefits, and we truly appreciate all that you do each day to support our customers and your team.

5.0

Oct 8, 2025

Best Place To Work

Senior manager workforce management

Recommend

CEO approval

Business Outlook

Pros

Leadership, Work Life Balance, Salary, Work Culture, Support

Cons

Observed none for now .

Percepta Response

8mo

Thanks so much for sharing your experience! We love hearing that you’re enjoying the leadership, balance, and culture here at Percepta. It’s great having you on the team—thanks for all you bring every day!

5.0

Oct 8, 2025

Love my job at Percepta!

Digital experience representative

Recommend

CEO approval

Business Outlook

Pros

I have been here over 4 years and I think this is a great company to work for, with lots of opportunities!

Cons

Things can change quickly, but that is the case with most any profession.

Percepta Response

8mo

Thank you for sharing such kind words! We’re so happy to hear you love what you do and see great opportunities ahead. Change is part of growth, and we appreciate the positivity and commitment you bring to the team every day.

Viewing 43 - 45 of 973 Reviews

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Jobs at Percepta

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Customer Service Representative

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