Percepta reviews

3.6

68% would recommend to a friend

(973 total reviews)

Thomas Monaghan

78% approve of CEO

64% positive business outlook

Percepta has an employee rating of 3.6 out of 5 stars, based on 973 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

973 reviews
5.0
Oct 20, 2025

Customer Service

Recommend
CEO approval
Business Outlook

Pros

best Job ever, very nice team and nice job

Cons

sometimes can not help the people

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Percepta Response
7mo
Hallo! Thanks so much for the kind words! We’re so glad to hear you love your role and feel supported by your team. It means a lot to have you with us, and we truly appreciate all the heart and dedication you bring every day. Keep doing great things and thank you for being such an important part of the Percepta team!
1.0
Oct 16, 2025

Review

Recommend
CEO approval
Business Outlook

Pros

Percepta has some truly great frontline leaders especially those who have been with the company for over a year. Their guidance, dedication, and support represent the true heart and soul of the business. I believe leadership should take a closer look at these individuals, as they embody the culture and values that keep Percepta strong.

Cons

Percepta has changed so much, and unfortunately, it’s been for the worse. The new HR directors don’t seem to provide their teams with the necessary guidance or support. They often act as if they have all the answers, leaving employees confused and undervalued. There’s also a noticeable lack of empathy, and when mistakes are made, they’re met with excuses rather than accountability. They may believe their approach is sufficient for Percepta, but it’s not. People will eventually get tired of this and leave. While the general HR support team is great, the two directors have created a lot of tension whether they realize it or not. Unfortunately, I don’t think anything will be done, and they’ll continue to lead things downhill. If leadership doesn’t start asking questions and allowing departments to operate in the ways they know best, things will never improve. It truly starts at the top, and that’s where the biggest issues seem to lie. Not competitive wages.

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Percepta Response
7mo
Thank you for sharing your review and for the opportunity to provide input. We appreciate that you took the time to share your experience. It’s encouraging to see your recognition of our frontline leaders, their dedication, care, and consistency truly represent the heart of Percepta. Regarding the concerns raised about HR leadership, we take this feedback seriously, even though no specific incidents were mentioned. Over the past year, we’ve made several structural and cultural improvements to enhance employee experience and strengthen leadership connection across the organization, and these include: • Increased Communication Touchpoints: We’ve expanded regular check-ins with frontline leaders and employees through forums like Leadership Connections, one-on-ones, and some other team meetings. All designed to improve transparency and ensure every voice is heard. • Enhanced HR Support Accessibility: We’ve streamlined how employees can raise concerns or seek guidance, ensuring quicker response times and clearer escalation paths through employee surveys and direct engagement channels. • Leadership Development: We’ve continued to invest in leadership and HR training, focusing on empathetic leadership, active listening, and accountability to reinforce our people-first culture. • Wage Review Efforts: While ongoing, we’re collaborating with Total Rewards teams to assess market competitiveness and address pay equity across roles and regions. We also recognize that perception shapes reality and if some employees feel unheard or unsupported, it’s an opportunity for us to reflect and improve how we engage and communicate. We fully agree with the advice shared in the review, and meaningful progress starts with listening. We remain committed to learning from all feedback and continuing to build a culture of trust, empathy, and continuous improvement. Please let us know if you’d like additional details or if there’s a forum where we can further discuss this topic. Please email percepta.hr@percepta.com to continue the conversation.
4.0
Oct 8, 2025
Recommend
CEO approval
Business Outlook

Pros

I work with a caring team. The remote environment offers flexibility as well as opportunities for engagement with colleagues and online coursework through Percepta College. Freedom to think outside the box when problem-solving is encouraged.

Cons

There is an opportunity to adjust pay scales to post Covid inflation and cost of living, especially those with longer tenure.

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Percepta Response
8mo
Thanks for taking the time to share your feedback and for being part of the Percepta team for over five years. We’re glad to hear you value the flexibility, collaboration, and growth opportunities through Percepta College. We appreciate your thoughts on pay and will continue to review compensation practices to stay competitive while supporting our people-first culture.
Viewing 40 - 42 of 973 Reviews

Glassdoor has 1,038 Percepta reviews submitted anonymously by Percepta employees. Read employee reviews and ratings on Glassdoor to decide if Percepta is right for you.