Does Percepta pay their employees well?

According to anonymously submitted Glassdoor reviews, Percepta employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Percepta. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Percepta?

65% of Percepta employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Percepta 3.7 out of 5 for work life balance, 3.7 for culture and values and 3.4 for career opportunities.

What are the top reviewed jobs at Percepta?

Customer Service Representative (102) , Customer Experience Specialist (59) , Case Manager (30) , Customer Service Representative (CSR) (24) , Zone Manager (21) , Instructional Designer (14) , Customer Service Manager (13) , Business Analyst (11) , Customer Service (11) , Customer Service Specialist (11) , Manager (11) , Operations Supervisor (11) , FordPass Guide (9) , Business Operations Manager (8) , Concierge (8)

What are the pros of working at Percepta according to real employee reviews?

"Good pay and attentive to training" ((in 70 reviews)); "Work from home set up is great!" ((in 67 reviews)); "Benefits are good and explained well during training" ((in 48 reviews)); "Great team and good to work" ((in 33 reviews)); "The people you work with are great and friendly" ((in 33 reviews))

What are the cons of working at Percepta according to real employee reviews?

"Poor management mainly" ((in 41 reviews)); "The training was horrible and we learned Nothing!" ((in 38 reviews)); "Many supervisors have not had proper leadership education, so poor leadership can ensue." ((in 15 reviews)); "Awful upper management, tripled my pay in 4 yes once I left this sh1tshow" ((in 14 reviews)); "Supervisors don’t know what they are doing and don’t care about employees." ((in 9 reviews))

What are employees saying about Percepta layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Percepta layoffs and their outlook for job security at Percepta in 2026.

What are the top reviewed Percepta locations?

Melbourne , Houston , Dearborn , Asheville , Allen Park , Mahwah , Palm Bay , Detroit , San Antonio , Rockleigh , Tempe , Denver , Atlanta , Jersey City , Chantilly , Houston , Ann Arbor , Flint , Lansing , Okemos , Mexico , Hendersonville , Mars Hill , Dallas , Houston , Cordova , Cincinnati , Irvine , Concord , Ormond Beach

Percepta reviews

3.6

65% would recommend to a friend

(977 total reviews)

Thomas Monaghan

45% approve of CEO

62% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Percepta has an employee rating of 3.6 out of 5 stars, based on 977 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

977 reviews

4.0

Oct 26, 2022

Good Job

Sales and inventory specialist

Recommend

CEO approval

Business Outlook

Pros

Work from home and some travel, good pay

Cons

New job roles give more work load and no increase in pay. Benefits keep going up every year with no additional coverage or pay increase

Percepta Response

3y

We are so happy to hear that you are having a wonderful experience here at Percepta. Receiving reviews like this makes our day and reassures us that what we do resonates with our employees. Thanks for contributing to our incredible team, and keep up the excellent work!

2.0

Oct 19, 2022

Average

Customer service representative/tsr

Recommend

CEO approval

Business Outlook

Pros

401k, dental vision, tuition prgm

Cons

poor management, poor evolution possible

Percepta Response

3y

It seems that your employee experience with us was not up to our standards, and we'd like to hear more. Please send us a note to Percepta.hr@Percepta.com and we can discuss more. Thanks!

4.0

Oct 18, 2022

Pay rate not high enough for stress level

Customer success manager

Recommend

CEO approval

Business Outlook

Pros

Great coworkers, independent thinking encouraged. Percepta, the company is great .

Cons

Some of the client projects we work are NOT and DO NOT PAY ENOUGH for the position. Responsibilities.

Percepta Response

3y

Thank you for your feedback. We are always looking at ways to improve what we do and appreciate receiving feedback from our folks. If you have any other suggestions on ways for us to increase the employee experience, we'd love to hear them. Drop us a note at percepta.hr@percepta.com - thank you!

Viewing 460 - 462 of 977 Reviews

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Jobs at Percepta

Customer Care Representative

Customer Care Representative I Marketing

Customer Care Representative II

Customer Service Representative

Bilingual French Customer Service Case Manager

Percepta

Percepta reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Good Job

Average

Pay rate not high enough for stress level

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Jobs at Percepta