Does Percepta pay their employees well?

According to anonymously submitted Glassdoor reviews, Percepta employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Percepta. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Percepta?

65% of Percepta employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Percepta 3.7 out of 5 for work life balance, 3.7 for culture and values and 3.4 for career opportunities.

What are the top reviewed jobs at Percepta?

Customer Service Representative (102) , Customer Experience Specialist (59) , Case Manager (30) , Customer Service Representative (CSR) (24) , Zone Manager (21) , Instructional Designer (14) , Customer Service Manager (13) , Business Analyst (11) , Customer Service (11) , Customer Service Specialist (11) , Manager (11) , Operations Supervisor (11) , FordPass Guide (9) , Business Operations Manager (8) , Concierge (8)

What are the pros of working at Percepta according to real employee reviews?

"Good pay and attentive to training" ((in 70 reviews)); "Work from home set up is great!" ((in 67 reviews)); "Benefits are good and explained well during training" ((in 48 reviews)); "Great team and good to work" ((in 33 reviews)); "The people you work with are great and friendly" ((in 33 reviews))

What are the cons of working at Percepta according to real employee reviews?

"Poor management mainly" ((in 41 reviews)); "The training was horrible and we learned Nothing!" ((in 38 reviews)); "Many supervisors have not had proper leadership education, so poor leadership can ensue." ((in 15 reviews)); "Awful upper management, tripled my pay in 4 yes once I left this sh1tshow" ((in 14 reviews)); "Supervisors don’t know what they are doing and don’t care about employees." ((in 9 reviews))

What are employees saying about Percepta layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Percepta layoffs and their outlook for job security at Percepta in 2026.

What are the top reviewed Percepta locations?

Melbourne , Houston , Dearborn , Asheville , Allen Park , Mahwah , Palm Bay , Detroit , San Antonio , Rockleigh , Tempe , Denver , Atlanta , Jersey City , Chantilly , Houston , Ann Arbor , Flint , Lansing , Okemos , Mexico , Hendersonville , Mars Hill , Dallas , Houston , Cordova , Cincinnati , Irvine , Concord , Ormond Beach

Percepta reviews

3.6

65% would recommend to a friend

(977 total reviews)

Thomas Monaghan

45% approve of CEO

62% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (977 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Percepta has an employee rating of 3.6 out of 5 stars, based on 977 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

977 reviews

4.0

Mar 25, 2022

Collaborative team- Supportive work environment

Senior project manager

Recommend

CEO approval

Business Outlook

Pros

Collaborative team, Supportive work environment, Management is available but not intrusive. Senior management is hands on and responsive.

Cons

No issues so far. I've only been here 5 months

Percepta Response

4y

We thrive on our values, one of them being Teamwork - and we believe we have the best people who create that atmosphere around the globe. Thanks for your hard work and dedication to Percepta. If you have ideas on ways we can ensure your employee experience is nothing shy of exceptional, let us know!

4.0

Mar 25, 2022

Good

Business analyst

Recommend

CEO approval

Business Outlook

Pros

Remote, good, not too bad for a beginner agent on the phone

Cons

The job needs to be more defined,

Percepta Response

4y

We appreciate you and your time with us, ensuring all of our customers and clients are well taken care of. If you have suggestions on how we can make this role better or can adjust things we are doing to ensure future employees have an exceptional employee experience, we would love to hear from you via email - Percepta.hr@Percepta.com - thanks!

5.0

Mar 21, 2022

Really great company!

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Great company, very thorough and understanding :)

Cons

No negative comments about it

Percepta Response

4y

We love to hear our employees are enjoying their time with us. If you have any ideas or suggestions to help your employee experience be the best it can be, drop us a note at Percepta.Hr@Percepta.com, OR we absolutely recommend using our employee survey, SpeakUp! to do that as well. Thanks for your hard work and dedication!

Viewing 514 - 516 of 977 Reviews

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Jobs at Percepta

Customer Care Representative I Marketing

Customer Care Representative

Customer Care Representative II

Customer Service Representative

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Percepta

Percepta reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Collaborative team- Supportive work environment

Good

Really great company!

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Jobs at Percepta