Does Percepta pay their employees well?

According to anonymously submitted Glassdoor reviews, Percepta employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Percepta. This rating has been stable over the past 12 months.

How satisfied are employees working at Percepta?

67% of Percepta employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Percepta 3.8 out of 5 for work life balance, 3.7 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Percepta?

Customer Service Representative (102) , Customer Experience Specialist (59) , Case Manager (30) , Customer Service Representative (CSR) (24) , Zone Manager (21) , Instructional Designer (14) , Customer Service Manager (13) , Business Analyst (11) , Customer Service (11) , Customer Service Specialist (11) , Manager (11) , Operations Supervisor (11) , FordPass Guide (9) , Business Operations Manager (8) , Concierge (8)

What are the pros of working at Percepta according to real employee reviews?

"Good pay and attentive to training" ((in 75 reviews)); "Flexible schedules, PTO, Work from home" ((in 70 reviews)); "The benefits are great." ((in 49 reviews)); "The people you work with are great and friendly" ((in 35 reviews)); "percepta provides great training to help you be prepared for the job your hired for" ((in 33 reviews))

What are the cons of working at Percepta according to real employee reviews?

"Poor management mainly" ((in 44 reviews)); "Awful upper management, tripled my pay in 4 yes once I left this sh1tshow" ((in 16 reviews)); "A very unstable and absent leadership, HR that nobody trusts and fires people that do a good job at will just because HR doesn't like them." ((in 13 reviews)); "Many supervisors have not had proper leadership education, so poor leadership can ensue." ((in 12 reviews)); "No bonuses" ((in 10 reviews))

What are employees saying about Percepta layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Percepta layoffs and their outlook for job security at Percepta in 2026.

What are the top reviewed Percepta locations?

Melbourne , Houston , Dearborn , Asheville , Allen Park , Mahwah , Palm Bay , Detroit , San Antonio , Rockleigh , Tempe , Denver , Atlanta , Jersey City , Chantilly , Houston , Ann Arbor , Flint , Lansing , Okemos , Mexico , Hendersonville , Mars Hill , Dallas , Houston , Cordova , Cincinnati , Irvine , Concord , Ormond Beach

Percepta reviews

3.6

67% would recommend to a friend

(977 total reviews)

Thomas Monaghan

78% approve of CEO

63% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (977 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Percepta has an employee rating of 3.6 out of 5 stars, based on 977 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

977 reviews

1.0

Dec 22, 2021

Run For Your Life If You Value Your Sanity

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

There are some nice people working there.

Cons

The pay is horrible. The training is absurd. They don't have enough people working there because the pay is so low. The people they do hire are the ones who can't find work elsewhere. Many of the people who work there do the minimum if they show up for work at all. Again due to the low pay. If you can find something better, do so. Only the most desperate person would work here. I feel sorry for the very few competent people I worked with there. Bottom line is, it's not difficult to do better than this company. I would advise you to do so.

Percepta Response

4y

Thanks for the review. We really value the feedback. Happy to hear you liked the people you worked with. Regarding compensation, we are constantly conducting market research to ensure that our pay and benefits are competitive. Training and development are also very important to us. We'd love to hear more about your experience so that we can improve. Feel free to reach out to us directly at percepta.hr@percepta.com. Thanks!

5.0

Dec 22, 2021

Great company

Project manager

Recommend

CEO approval

Business Outlook

Pros

Great people and work prior to relocation

Cons

Not much at all, people are great

Percepta Response

4y

Thanks for the review! We love our people too! Cheers!

1.0

Dec 17, 2021

HORRIBLE. PLEASE RUN. YOUR MENTAL HEALTH WILL THANK YOU.

Case manager

Recommend

CEO approval

Business Outlook

Pros

Easy to get hired due to the high turnover rate

Cons

Literally everything else you can possibly imagine

Percepta Response

4y

It's always our goal to deliver an exceptional employee experience. It doesn't sound like this was your experience. We also put a lot of time and effort into our training and development programs, so we're unsure where the disconnect is. We'd definitely like to hear more about your experience so that we can improve. Please reach out to us directly at percepta.hr@percepta.com. Thanks!

Viewing 544 - 546 of 977 Reviews

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Jobs at Percepta

Customer Care Representative I Marketing

Customer Care Representative II

Customer Care Representative

Customer Service Representative

Electric Vehicle Customer Experience Specialist

Percepta

Percepta reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Run For Your Life If You Value Your Sanity

Great company

HORRIBLE. PLEASE RUN. YOUR MENTAL HEALTH WILL THANK YOU.

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Jobs at Percepta