Does Percepta pay their employees well?

According to anonymously submitted Glassdoor reviews, Percepta employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Percepta. This rating has been stable over the past 12 months.

How satisfied are employees working at Percepta?

68% of Percepta employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Percepta 3.8 out of 5 for work life balance, 3.8 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Percepta?

Customer Service Representative (102) , Customer Experience Specialist (59) , Case Manager (30) , Customer Service Representative (CSR) (24) , Zone Manager (21) , Customer Service Manager (13) , Instructional Designer (13) , Business Analyst (11) , Customer Service (11) , Customer Service Specialist (11) , Manager (11) , Operations Supervisor (11) , FordPass Guide (9) , Business Operations Manager (8) , Concierge (8)

What are the pros of working at Percepta according to real employee reviews?

"Good pay and attentive to training" ((in 69 reviews)); "Being able to work from home is great." ((in 64 reviews)); "Benefits are good and explained well during training" ((in 47 reviews)); "The kb team at percepta is a great group of people that always help each other." ((in 38 reviews)); "The people you work with are great and friendly" ((in 35 reviews))

What are the cons of working at Percepta according to real employee reviews?

"Poor management mainly" ((in 44 reviews)); "Awful upper management, tripled my pay in 4 yes once I left this sh1tshow" ((in 16 reviews)); "A very unstable and absent leadership, HR that nobody trusts and fires people that do a good job at will just because HR doesn't like them." ((in 12 reviews)); "Many supervisors have not had proper leadership education, so poor leadership can ensue." ((in 11 reviews)); "Supervisors don’t know what they are doing and don’t care about employees." ((in 10 reviews))

What are employees saying about Percepta layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Percepta layoffs and their outlook for job security at Percepta in 2026.

Percepta reviews

3.6

68% would recommend to a friend

(973 total reviews)

Thomas Monaghan

78% approve of CEO

64% positive business outlook

Ratings by category

4.1

Diversity & inclusion

3.8

Culture & values

3.8

Work/Life balance

3.6

Senior management

3.5

Compensation and benefits

3.5

Career opportunities

Percepta has an employee rating of 3.6 out of 5 stars, based on 973 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

973 reviews

3.0

Jul 15, 2025

Alright

Systems analyst

Recommend

CEO approval

Business Outlook

Pros

People are friendly and helpful

Cons

Low pay and hard to move up

Percepta Response

11mo

Thanks for taking the time to leave a review. It’s great to hear that you’ve found the team friendly and helpful. We’d love to understand more about your thoughts on growth and compensation so we can continue improving the experience for everyone. If you’re open to it, feel free to reach out to us at percepta.hr@percepta.com. Your insights really do make a difference. Appreciate all that you do!

1.0

Jul 14, 2025

Job review

Case manager

Recommend

CEO approval

Business Outlook

Pros

Raises available, team work, Houston area

Cons

No work life balance, supervisors very micro managing, HR not helpful.

Percepta Response

11mo

Thanks for sharing your feedback. We’re always looking for ways to improve, and hearing from former employees helps us reflect on where we can do better. If you're open to sharing more about your experience, feel free to reach out to us at percepta.hr@percepta.com. We'd appreciate the opportunity to listen and learn. Wishing you the best in your future endeavors.

4.0

Jul 3, 2025

Customer Experience Rep

Customer experience representative

Recommend

CEO approval

Business Outlook

Pros

Decent pay Office or Remote Option

Cons

Micromanaging No room to grow

Percepta Response

11mo

Thanks for taking the time to leave a review. We’re glad to hear you found value in the flexibility and pay during your time here. We know how important it is for people to feel they can grow and make an impact, so we’re always looking for ways to improve on that front. If you’re open to sharing more, we’d appreciate hearing from you at percepta.hr@percepta.com. Wishing you all the best on your journey ahead.

Viewing 55 - 57 of 973 Reviews

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Jobs at Percepta

Dealership Warranty Advocate

Customer Service Representative

Concierge Customer Service Representative

Bilingual Spanish Customer Service Representative

Bilingual French Customer Service Representative

Percepta

Percepta reviews

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Reviews by job title

Alright

Job review

Customer Experience Rep

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