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      Percepta

      Engaged Employer

      Percepta reviews

      3.6

      68% would recommend to a friend

      (973 total reviews)

      Thomas Monaghan

      78% approve of CEO

      64% positive business outlook

      Ratings by category

      4.1

      Diversity & inclusion

      3.8

      Culture & values

      3.8

      Work/Life balance

      3.6

      Senior management

      3.5

      Compensation and benefits

      3.5

      Career opportunities

      Percepta has an employee rating of 3.6 out of 5 stars, based on 973 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      973 reviews
      5.0
      Jul 24, 2025

      Good job

      Roadside assistance agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good benefits and pay supervisors help when needed

      Cons

      Cannot change schedule once hired.

      avatar
      Percepta Response
      10mo
      Thanks for sharing your experience. We're glad to hear you've had a positive journey so far and that you feel supported by your supervisors. It's great to know the benefits and pay are meeting your expectations too. We appreciate your comment about schedule flexibility. Feedback like this helps us better understand what matters most to our team members. If there's anything more you'd like to share, feel free to reach out to us at percepta.hr@percepta.com. Thanks again for being part of the team.
      3.0
      Jul 22, 2025

      It’s ok

      Customer service representative/tsr
      Recommend
      CEO approval
      Business Outlook

      Pros

      Ford affiliation: Working with a major automotive brand gives the role a sense of prestige, and you do gain valuable insight into vehicle systems, warranty policy, and claims processing. • Remote flexibility: Depending on your team, there may be opportunities to work from home, which is a plus. • Training: Percepta does provide solid training when you first start, especially in understanding Ford’s systems and processes. • Good coworkers: Most team members are friendly, knowledgeable, and willing to help each other out when the system or workload gets overwhelming.

      Cons

      Micromanagement: There’s a heavy focus on call metrics and adherence, which can make the environment feel rigid. Not much room for autonomy or decision-making. • Pace and pressure: High call volume with little downtime. You’re expected to maintain productivity even during system outages or technical issues. • Pay and growth: Compensation is okay for an entry-level role, but raises and advancement opportunities are limited unless you plan to stay long-term or move into management. • System issues: Frequent tech glitches and outdated tools can make daily tasks frustrating, especially when trying to assist customers efficiently.

      avatar
      Percepta Response
      10mo
      Thanks for taking the time to share such a thoughtful and detailed review. We’re glad to hear you found value in the training, remote flexibility, and the opportunity to work with a well-known brand. It’s also great to hear that your teammates helped create a supportive environment during your time here. We understand that every experience is different, and we appreciate your perspective. If you’d be open to sharing more, feel free to reach out to us at percepta.hr@percepta.com. Your feedback helps us continue to learn and grow. Thanks again for your time with Percepta.
      3.0
      Jul 15, 2025

      50/50

      Customer service representative (csr)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Basic benefits pay per hr ok, not the best not the worst ongoing training perci perks

      Cons

      no advancement "coorporative" support (they pretend to care) cover up for bad managers no transparency or accountability

      avatar
      Percepta Response
      11mo
      Thank you for sharing your feedback. We’re glad to hear that the hybrid model was a positive part of your experience. We know how important growth opportunities and benefits are, and we’re always looking for ways to improve the experience for those who work with us. If you’d like to share more details, we’re available at percepta.hr@percepta.com. We wish you success in your next steps!
      Viewing 52 - 54 of 973 Reviews
      Related searches: Percepta jobs | Percepta salaries | Percepta benefits | Percepta interviews
      ReviewsPercepta reviews

      Glassdoor has 1,038 Percepta reviews submitted anonymously by Percepta employees. Read employee reviews and ratings on Glassdoor to decide if Percepta is right for you.