Does Percepta pay their employees well?

According to anonymously submitted Glassdoor reviews, Percepta employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Percepta. This rating has been stable over the past 12 months.

How satisfied are employees working at Percepta?

67% of Percepta employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Percepta 3.8 out of 5 for work life balance, 3.7 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Percepta?

Customer Service Representative (102) , Customer Experience Specialist (59) , Case Manager (30) , Customer Service Representative (CSR) (24) , Zone Manager (21) , Instructional Designer (14) , Customer Service Manager (13) , Business Analyst (11) , Customer Service (11) , Customer Service Specialist (11) , Manager (11) , Operations Supervisor (11) , FordPass Guide (9) , Business Operations Manager (8) , Concierge (8)

What are the pros of working at Percepta according to real employee reviews?

"Good pay and attentive to training" ((in 77 reviews)); "Being able to work from home is great." ((in 63 reviews)); "Benefits are good and explained well during training" ((in 42 reviews)); "Good training and a change to get ahead" ((in 37 reviews)); "The people you work with are great and friendly" ((in 32 reviews))

What are the cons of working at Percepta according to real employee reviews?

"Poor management mainly" ((in 44 reviews)); "Many supervisors have not had proper leadership education, so poor leadership can ensue." ((in 14 reviews)); "Awful upper management, tripled my pay in 4 yes once I left this sh1tshow" ((in 12 reviews)); "Supervisors don’t know what they are doing and don’t care about employees." ((in 11 reviews)); "A very unstable and absent leadership, HR that nobody trusts and fires people that do a good job at will just because HR doesn't like them." ((in 11 reviews))

What are employees saying about Percepta layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Percepta layoffs and their outlook for job security at Percepta in 2026.

What are the top reviewed Percepta locations?

Melbourne , Houston , Dearborn , Asheville , Allen Park , Mahwah , Palm Bay , Detroit , San Antonio , Rockleigh , Tempe , Denver , Atlanta , Jersey City , Chantilly , Houston , Ann Arbor , Flint , Lansing , Okemos , Mexico , Hendersonville , Mars Hill , Dallas , Houston , Cordova , Cincinnati , Irvine , Concord , Ormond Beach

Percepta reviews

3.6

67% would recommend to a friend

(977 total reviews)

Thomas Monaghan

78% approve of CEO

63% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Percepta has an employee rating of 3.6 out of 5 stars, based on 977 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

977 reviews

4.0

Dec 1, 2021

Encouraging and very helpful envirnoment

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Management is willing to help you in any way they can, they will push you to focus on your goals . Coaching is always suggested and very helpful.

Cons

Starting pay is low and would be nice if it matches other companies that start with $16 and more.

Percepta Response

4y

Thanks for the feedback! Glad you're finding management to be so instrumental in helping you to achieve your goals. We are constantly conducting market research to ensure that our compensation and benefits are competitive. Cheers!

5.0

Nov 30, 2021

It's more fun at Percepta

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

1. Competitive salary 2. Lots of opportunities for career growth 3. Gives high value to Professional Development 4. Remote | Work from Home positions

Cons

Nothing to say, it has been good so far!

Percepta Response

4y

Thanks for the review! We pride ourselves on providing a work-life full of purpose, passion and career potential (and we like to have fun too). Sounds like this has been your experience. Glad to hear you're also enjoying working from home. Cheers!

5.0

Nov 30, 2021

Love what I do and the ppl I work with

Lead operations supervisor

Recommend

CEO approval

Business Outlook

Pros

Nice environment Boss is cool and reasonable Tons of growth potential Pretty good pay after agent level Have the control and ability to change things as I see fit Work from home

Cons

Sometimes lots of hours High pressure Very number driven.

Percepta Response

4y

Thanks for the review! Glad to hear you love what you do and the people you work with. We understand there can be a lot of pressure sometimes, but if there's any way we can improve or make things easier on you, we're always open to feedback. Feel free to reach out to us directly at Percepta.hr@percepta.com. Thanks!

Viewing 580 - 582 of 977 Reviews

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Jobs at Percepta

Customer Care Representative I Marketing

Customer Care Representative II

Customer Care Representative

Electric Vehicle Customer Experience Specialist

Customer Service Representative

Percepta

Percepta reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Encouraging and very helpful envirnoment

It's more fun at Percepta

Love what I do and the ppl I work with

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Jobs at Percepta