Does Percepta pay their employees well?

According to anonymously submitted Glassdoor reviews, Percepta employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Percepta. This rating has been stable over the past 12 months.

How satisfied are employees working at Percepta?

67% of Percepta employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Percepta 3.8 out of 5 for work life balance, 3.7 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Percepta?

Customer Service Representative (102) , Customer Experience Specialist (59) , Case Manager (30) , Customer Service Representative (CSR) (24) , Zone Manager (21) , Instructional Designer (14) , Customer Service Manager (13) , Business Analyst (11) , Customer Service (11) , Customer Service Specialist (11) , Manager (11) , Operations Supervisor (11) , FordPass Guide (9) , Business Operations Manager (8) , Concierge (8)

What are the pros of working at Percepta according to real employee reviews?

"Good pay and attentive to training" ((in 71 reviews)); "Work from home on company provided equipment is amazing!" ((in 66 reviews)); "Good benefits and paid holidays" ((in 48 reviews)); "The people you work with are great and friendly" ((in 39 reviews)); "Great team and good to work" ((in 31 reviews))

What are the cons of working at Percepta according to real employee reviews?

"The training was horrible and we learned Nothing!" ((in 35 reviews)); "Awful upper management, tripled my pay in 4 yes once I left this sh1tshow" ((in 14 reviews)); "A very unstable and absent leadership, HR that nobody trusts and fires people that do a good job at will just because HR doesn't like them." ((in 12 reviews)); "No bonuses" ((in 9 reviews)); "And there was a ton of favoritism and nepotism." ((in 6 reviews))

What are employees saying about Percepta layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Percepta layoffs and their outlook for job security at Percepta in 2026.

What are the top reviewed Percepta locations?

Melbourne , Houston , Dearborn , Asheville , Allen Park , Mahwah , Palm Bay , Detroit , San Antonio , Rockleigh , Tempe , Denver , Atlanta , Jersey City , Chantilly , Houston , Ann Arbor , Flint , Lansing , Okemos , Mexico , Hendersonville , Mars Hill , Dallas , Houston , Cordova , Cincinnati , Irvine , Concord , Ormond Beach

Percepta reviews

3.6

67% would recommend to a friend

(976 total reviews)

Thomas Monaghan

78% approve of CEO

63% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (976 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Percepta has an employee rating of 3.6 out of 5 stars, based on 976 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

976 reviews

2.0

Nov 8, 2021

Zero work/personal life balance

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Teams are nice and supportive because we were all under same pressure

Cons

Horrible work life schedule. No value for the average worker. If you raise complaint with management they dismiss it. Pay is incredibly low for the amount of work that is pushed out. Complete lack of diversity throughout company and especially in management.

Percepta Response

4y

Thanks for the feedback! Glad to hear you found the team to be nice and supportive. Having a good work/life balance is very important to us, as is diversity and inclusion. We'd love to hear any additional feedback you may have on how we can improve in these areas. Reach out to us directly at Percepta.hr@percepta.com. Thanks!

4.0

Nov 6, 2021

Leasing

Recommend

CEO approval

Business Outlook

Pros

Great place to work and work life balance

Cons

Need more remote jobs. Better health insurance

Percepta Response

4y

Thanks for the review! We pride ourselves on providing a great work environment for our employees. Glad to hear this has been your experience. Cheers!

3.0

Nov 3, 2021

Management

Customer service

Recommend

CEO approval

Business Outlook

Pros

Decent pay and benefits, flexible work from home

Cons

Management is a tight knit group, and if they’re out to get you, you are in trouble. I got spoken to like I was a dog by one manager, definitely not trying to coach me or guide me in the right path, just demeaning and rude

Percepta Response

4y

Glad you're satisfied with the compensation and you're enjoying working from home. Regarding your issue with management, this does not align with our core value - respect. Whether it's team members, clients, or customers, we treat people with dignity and respect. Our HR team would appreciate the opportunity to address your concerns directly. Feel free to email us at Percepta.hr@percepta.com. Thanks!

Viewing 616 - 618 of 976 Reviews

Top companies for "Compensation and Benefits" near you

AT&T

3.8★Compensation & Benefits

Verizon

4.1★Compensation & Benefits

T-Mobile

3.9★Compensation & Benefits

Comcast

3.8★Compensation & Benefits

Jobs at Percepta

Customer Care Representative I Marketing

Customer Care Representative II

Customer Care Representative

Customer Service Representative

Bilingual Spanish Customer Support Representative (Volvo Car USA)

Percepta

Percepta reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Zero work/personal life balance

Leasing

Management

Top companies for "Compensation and Benefits" near you

Jobs at Percepta