Does Percepta pay their employees well?

According to anonymously submitted Glassdoor reviews, Percepta employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Percepta. This rating has been stable over the past 12 months.

How satisfied are employees working at Percepta?

67% of Percepta employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Percepta 3.8 out of 5 for work life balance, 3.7 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Percepta?

Customer Service Representative (102) , Customer Experience Specialist (59) , Case Manager (30) , Customer Service Representative (CSR) (24) , Zone Manager (21) , Instructional Designer (14) , Customer Service Manager (13) , Business Analyst (11) , Customer Service (11) , Customer Service Specialist (11) , Manager (11) , Operations Supervisor (11) , FordPass Guide (9) , Business Operations Manager (8) , Concierge (8)

What are the pros of working at Percepta according to real employee reviews?

"Good pay and attentive to training" ((in 71 reviews)); "Work from home on company provided equipment is amazing!" ((in 66 reviews)); "Good benefits and paid holidays" ((in 48 reviews)); "The people you work with are great and friendly" ((in 39 reviews)); "Great team and good to work" ((in 31 reviews))

What are the cons of working at Percepta according to real employee reviews?

"The training was horrible and we learned Nothing!" ((in 35 reviews)); "Awful upper management, tripled my pay in 4 yes once I left this sh1tshow" ((in 14 reviews)); "A very unstable and absent leadership, HR that nobody trusts and fires people that do a good job at will just because HR doesn't like them." ((in 12 reviews)); "No bonuses" ((in 9 reviews)); "And there was a ton of favoritism and nepotism." ((in 6 reviews))

What are employees saying about Percepta layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Percepta layoffs and their outlook for job security at Percepta in 2026.

What are the top reviewed Percepta locations?

Melbourne , Houston , Dearborn , Asheville , Allen Park , Mahwah , Palm Bay , Detroit , San Antonio , Rockleigh , Tempe , Denver , Atlanta , Jersey City , Chantilly , Houston , Ann Arbor , Flint , Lansing , Okemos , Mexico , Hendersonville , Mars Hill , Dallas , Houston , Cordova , Cincinnati , Irvine , Concord , Ormond Beach

Percepta reviews

3.6

67% would recommend to a friend

(976 total reviews)

Thomas Monaghan

78% approve of CEO

63% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.8

Work/Life balance

3.7

Culture & values

3.6

Senior management

3.5

Compensation and benefits

3.5

Career opportunities

Percepta has an employee rating of 3.6 out of 5 stars, based on 976 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

976 reviews

5.0

Nov 3, 2021

5 stars from me

Guide

Recommend

CEO approval

Business Outlook

Pros

I think the work it very reasonable. One of few companies who pay a decent range. I work remotely from home. I feel supported. Overall happy with my position. Looking to grow within the company.

Cons

Things are always changing. You have to learn for yourself sometimes, through resources, other guides etc. Tech issues are daily but you learn to work through and work around.

Percepta Response

4y

We appreciate you taking the time to write a review and share your positive experience with us! Glad you're satisfied with the compensation and you're enjoying working from home. Training and development are very important at Percepta, so let us know how we can improve. You can reach us directly at percepta.hr@percepta.com. Thanks!

5.0

Oct 29, 2021

Great Company to work for

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

great work environment, people are awesome to work with

Cons

none really to complain about

Percepta Response

4y

Thanks for taking the time to write a review! We appreciate the positive feedback. We pride ourselves on having a great work environment, so it's good to see that mentioned here. Cheers!

2.0

Oct 28, 2021

Lack of direction

Team leader

Recommend

CEO approval

Business Outlook

Pros

Corporate environment if that is what you like.

Cons

Not the best place to move up within the company. Turnover is high.

Percepta Response

4y

It's always our goal to deliver an exceptional employee experience. We're also very focused on internal mobility, so not sure where the disconnect is there. We'd definitely like to hear more about your experience. Please reach out to us directly at percepta.hr@percepta.com. Thanks!

Viewing 619 - 621 of 976 Reviews

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5 stars from me

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