Does Percepta pay their employees well?

According to anonymously submitted Glassdoor reviews, Percepta employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Percepta. This rating has been stable over the past 12 months.

How satisfied are employees working at Percepta?

67% of Percepta employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Percepta 3.8 out of 5 for work life balance, 3.7 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Percepta?

Customer Service Representative (102) , Customer Experience Specialist (59) , Case Manager (30) , Customer Service Representative (CSR) (24) , Zone Manager (21) , Instructional Designer (14) , Customer Service Manager (13) , Business Analyst (11) , Customer Service (11) , Customer Service Specialist (11) , Manager (11) , Operations Supervisor (11) , FordPass Guide (9) , Business Operations Manager (8) , Concierge (8)

What are the pros of working at Percepta according to real employee reviews?

"Good pay and attentive to training" ((in 76 reviews)); "Being able to work from home is great." ((in 65 reviews)); "Good benefits and paid holidays" ((in 41 reviews)); "The people you work with are great and friendly" ((in 37 reviews)); "The kb team at percepta is a great group of people that always help each other." ((in 29 reviews))

What are the cons of working at Percepta according to real employee reviews?

"Poor management mainly" ((in 41 reviews)); "The training was horrible and we learned Nothing!" ((in 36 reviews)); "Awful upper management, tripled my pay in 4 yes once I left this sh1tshow" ((in 14 reviews)); "A very unstable and absent leadership, HR that nobody trusts and fires people that do a good job at will just because HR doesn't like them." ((in 11 reviews)); "Many supervisors have not had proper leadership education, so poor leadership can ensue." ((in 11 reviews))

What are employees saying about Percepta layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Percepta layoffs and their outlook for job security at Percepta in 2026.

What are the top reviewed Percepta locations?

Melbourne , Houston , Dearborn , Asheville , Allen Park , Mahwah , Palm Bay , Detroit , San Antonio , Rockleigh , Tempe , Denver , Atlanta , Jersey City , Chantilly , Houston , Ann Arbor , Flint , Lansing , Okemos , Mexico , Hendersonville , Mars Hill , Dallas , Houston , Cordova , Cincinnati , Irvine , Concord , Ormond Beach

Percepta reviews

3.6

67% would recommend to a friend

(975 total reviews)

Thomas Monaghan

78% approve of CEO

63% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Percepta has an employee rating of 3.6 out of 5 stars, based on 975 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

975 reviews

5.0

Aug 4, 2021

Great place to learn

Analyst

Recommend

CEO approval

Business Outlook

Pros

I've been given some great opportunities to develop new skills

Cons

No issues at all. I'm really enjoying my time here

Percepta Response

4y

We appreciate you taking the time to write a review and share your positive experience with us! Training and development are very important at Percepta, so we're glad to hear that you've had opportunities to develop new skills. Thanks for the feedback!

5.0

Jul 26, 2021

It's what you make of it!

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Training was fun and comprehensive on all aspects of the position Work from home is offered at this time Supportive supervisors that offer plenty of help when needed All the resources are available to do your job effectively Benefits are good and explained well during training

Cons

It isn't for everyone, heavy caseload at times and customers can be pretty abrasive The pay should be higher for the stress that you assume while working Slow equipment (they might start fixing this) Not many opportunities for advancing or for raises.

Percepta Response

4y

Thanks for sharing your positive experience with us! We're glad to hear you're enjoying the training, compensation/benefits, and working remotely. If you have any suggestions for ways we can improve, please email us at Percepta.hr@percepta.com. Thanks again!

3.0

Jul 24, 2021

Good place for complacent call center work

Member concierge specialist

Recommend

CEO approval

Business Outlook

Pros

Decent environment of fellow agents and helpful supervisors. Remote work during COVID times. Not very difficult aside from call volume.

Cons

Constant micro management of time and massive expectation of output on a system well known to be ineffective and full of bugs and bumps. No regular chance at raises, or supplemental pay. Advanced positions not given due to lack of staffing at entry level and only about $2 more than entry or $40k for supervisors that are overworked and under fire from higher ups even more consistently.

Percepta Response

4y

Glad to hear you've had a positive experience with your coworkers and supervisors, and you're enjoying working remotely! If you have any suggestions for improvement in the other areas you mentioned, we'd love to hear from you. Please email us at Percepta.hr@percepta.com. Thanks again!

Viewing 655 - 657 of 975 Reviews

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Customer Service Representative

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Percepta

Percepta reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Great place to learn

It's what you make of it!

Good place for complacent call center work

Top companies for "Compensation and Benefits" near you

Jobs at Percepta