Does Percepta pay their employees well?

According to anonymously submitted Glassdoor reviews, Percepta employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Percepta. This rating has been stable over the past 12 months.

How satisfied are employees working at Percepta?

67% of Percepta employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Percepta 3.8 out of 5 for work life balance, 3.7 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Percepta?

Customer Service Representative (102) , Customer Experience Specialist (59) , Case Manager (30) , Customer Service Representative (CSR) (24) , Zone Manager (21) , Instructional Designer (14) , Customer Service Manager (13) , Business Analyst (11) , Customer Service (11) , Customer Service Specialist (11) , Manager (11) , Operations Supervisor (11) , FordPass Guide (9) , Business Operations Manager (8) , Concierge (8)

What are the pros of working at Percepta according to real employee reviews?

"Good pay and attentive to training" ((in 76 reviews)); "Being able to work from home is great." ((in 67 reviews)); "Benefits are good and explained well during training" ((in 44 reviews)); "The people you work with are great and friendly" ((in 36 reviews)); "The kb team at percepta is a great group of people that always help each other." ((in 31 reviews))

What are the cons of working at Percepta according to real employee reviews?

"Awful upper management, tripled my pay in 4 yes once I left this sh1tshow" ((in 14 reviews)); "No bonuses" ((in 9 reviews)); "Pay could be better and more time off" ((in 7 reviews)); "Disorganization and poor communication" ((in 6 reviews)); "And there was a ton of favoritism and nepotism." ((in 6 reviews))

What are employees saying about Percepta layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Percepta layoffs and their outlook for job security at Percepta in 2026.

What are the top reviewed Percepta locations?

Melbourne , Houston , Dearborn , Asheville , Allen Park , Mahwah , Palm Bay , Detroit , San Antonio , Rockleigh , Tempe , Denver , Atlanta , Jersey City , Chantilly , Houston , Ann Arbor , Flint , Lansing , Okemos , Mexico , Hendersonville , Mars Hill , Dallas , Houston , Cordova , Cincinnati , Irvine , Concord , Ormond Beach

Percepta reviews

3.6

67% would recommend to a friend

(975 total reviews)

Thomas Monaghan

78% approve of CEO

63% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (975 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Percepta has an employee rating of 3.6 out of 5 stars, based on 975 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

975 reviews

1.0

Apr 22, 2021

Jekyll and Hyde

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Benefits are better than food service benefits

Cons

Underpaid for the work asked of you. HR is a scary figure vs an accessible figure that is there to answer questions Promises of upward growth are a lie

Percepta Response

5y

Thanks for the feedback! We are always striving to deliver an excellent employee experience at all levels of the organization. Unfortunately, it sounds like this hasn’t been your experience so far. We would love to hear any suggestions you may have so that we can improve. Please reach out to us via email at Percepta.hr@percepta.com. Thanks!

2.0

Apr 19, 2021

Unprofessional HR

Live chat cxs specialist

Recommend

CEO approval

Business Outlook

Pros

All employees are very team oriented

Cons

HR is a hot mess and it's very unorganized overall

Percepta Response

5y

It's difficult to provide a good response without any additional information. However, our HR team would appreciate the opportunity to address your concerns directly so that we can improve in the future. Feel free to email us at Percepta.hr@percepta.com. Cheers!

2.0

Apr 15, 2021

Clients suck

Call center representative

Recommend

CEO approval

Business Outlook

Pros

Full time hours guaranteed. Management team is pretty okay

Cons

Clients are absolutely terrible, entitled. Not people that make your day

Percepta Response

5y

Thanks for the feedback. Glad to hear you've had a positive experience with the management team. We know customer service can be frustrating at times. We would love to hear any suggestions you may have so that we can improve the experience. Please reach out to us via email at Percepta.hr@percepta.com. Thanks!

Viewing 691 - 693 of 975 Reviews

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Jobs at Percepta

Customer Service Case Manager

Bilingual French Customer Service Case Manager

Customer Service Representative

Concierge Customer Service Representative

Percepta

Percepta reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Jekyll and Hyde

Unprofessional HR

Clients suck

Top companies for "Compensation and Benefits" near you

Jobs at Percepta